Case Study: Compensation And Benefits

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Recommended: Customer service job description

Course: C236: Compensation and Benefits
Assessment Code: XYT Task 1
Student Name: Nicole Turner
Student ID: 000333688
Date:
Student Mentor Name: Jerry Zermeno

A1: Create a job description (suggested length of 2–3 paragraphs) for each position listed in the attached “Yellow Leaf Software Solutions’ Benefit Portfolio.”

Job Title: Software Developer
Reports to: Software Development Manager
Job Purpose: Design, Install, test, document, maintain and debug software.
Job Duties: Analyze needs, write programs, Maintain systems, Update and expand existing programs, test code. 
Qualifications:
BA/BS Degree in Computer Science
5-7 Years relevant experience
Fluent in one or more development languages
Expertise in current hardware and software
Critical …show more content…

Job Duties: Identify and contact prospective customers, help customers select product, negotiate price, prepare contracts, follow up with customer ensuring they are satisfied with purchase
Qualifications:
BA/BS Degree 
1 year sales experience
Strong Customer Service Skills
Strong Communication Skills
Detail Oriented
Self Confidence

Job Title: Customer Service Representative
Reports to: Customer Service Manager
Job Purpose: Answer customer questions and endeavor to solve complaints.
Job Duties: Take orders, Listen to customer complaints and questions and provide answers and solutions, provide product information, maintain and review or modify customer accounts, process returns, 
Qualifications:
1 year experience 
High School Diploma
Strong Customer Service Skills
Strong Communication Skills
Detail Oriented
Patient
Job Title: Administrative Assistant
Reports to: Office Manager
Job Purpose: Support management and ensure daily office operations
Job Duties: Answer phones, maintain calendar, process mail, maintain database, travel arrangements …show more content…

There is moderate degree of decision making is required. Basic computer skills required. Advanced education and training not required. Must have the ability to work independently with minimal supervision.

A4: Compensation Survey
A4a - A4ai: 3 Competitors: Identify 2–3 competitors from the compensation survey. Summarize the competitors from part A4a based upon industry, size, and union status.

A4b. Benchmark Jobs: Identify one benchmark job for each position in your structure from part A2 using benchmark job descriptions.

A4c. Pay Grades and Ranges: Create pay grades and ranges for each position listed in the attached “Yellow Leaf Software Solutions’ Benefit Portfolio” by integrating external and internal compensation information.

A4d -A4di: Two Recommended Changes to the Pay Grades and Ranges 
Provide two recommendations regarding the decisions made for each job structure. Justify each of your recommendations from part A4d.
Software Developer: Base salary increase of at least $30,000. The amount is low for the area and Software Developer jobs are in high demand and in order to hire qualified people, they will have to pay what other companies are willing to pay.
Marketing Specialist: Base salary increase of at least $18,000 to meet the area’s salaries being

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