Capita Capital One: Case Study

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Background Check Capital One is a financial institution and handles confidential information for customers. Employees have access to this information and the company is liable for any misuse of customer information. Therefore a background check must be done for every employee. “In addition to ensuring job qualifications, conducting background checks can help employers protect themselves and the public from individuals who pose an unreasonable risk of harm and may shield employers from potential negligent hiring lawsuits.” (Dwoskin, 2013) The applicants’ information is run through the screening software. The software runs the applicants’ information through the Department of Correction database. It searches for any criminal history or charges and reports it back to the recruiter. If the background comes back clear then the applicant is hired. If the background comes back with some information that was not listed on the application, the legal team would need to research further. Analysis …show more content…

The procedures are reliable and valid. Each step measures the fit of the applicant, from job fit to characteristic fits. The company is able to cut down on turnover costs by ensuring the employees are a good fit. “According to a conservative estimate by the Bureau of Labor Statistics, the average cost to replace an employee is $13,996. So it’s necessary to invest time and resources for training, orientation, and development.” (O’Connell & Kung, 2007) When employees are referring people, they are most likely referring others similar to themselves. This maintains the diversity throughout company. There are procedures in place to accommodate disabled applicants. This eliminates the possibility of ethical and legal issues for the employee selection

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