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The role of culture in international markets discussed
Best Buy Case Study
Case study of best buy
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The dual-branding strategy Best Buy created with Canada was a new venture for them. Their plan to go with Canada first was that is was close to their current territory and they felt they could understand their market a quicker. But as with any new strategy comes with learning curves and Best Buy found some along the way. They needed to understand how to incorporate their current business structure and align it with Future Shop’s operating processes in order to avoid cannibalization between stores and blurring the brands identities in the eyes of the consumer (Ferrell & Hartline, 2011). Some of the lessons learned during the dual-brand strategy with Canada was, how to keep the two brands distinct between the Best Buy brand and Future Shop’s, how to build international leadership teams, share infrastructure and capabilities, utilize a private label to improve margins and differentiation, and focus management attention around core/optimize/transform (Best Buy, 2008).
Best Buy knew they needed to move outside the US market in order to expand their competitive advantage. The Canada strategy proved to be very successful and provided the leadership of Best Buy a road map to follow, allowing them to feel more confident moving into other
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Best Buy chose them because of their market opportunity, consumer fundamentals, and macro-economic factors (Ferrell & Hartline, 2011). But the cultural from the US to China is very different and can provide many obstacles when organizations try to compete within their structure. Best Buy knew they needed to team up with a company that was well established in order for them to make that move. And although they had already created a dual-brand strategy outside the borders of the US, the move into China would present different situations for the leadership of Best
Target’s first foreign store investment was in Canada; American stores look to Canada as their first foreign investment because the differences between the two countries are relatively minor. Other stores that have expanded to Canada include Wal-Mart, and Sears, each of these companies proved to be prosperous in Canada. Canada is one of the wealthiest countries in the world and is dominated by the service industry, Wawa would have no trouble fitting into the culture Canada has and dominating the market as they do here, in the United States. After reading about Canada and Wawa, we have realized this move could only benefit Wawa and help their reputation and build their company.
Globalization is a factor that is prevalent for companies wanting to succeed in gaining competitive advantage over their competition. Taking advantage of markets overseas can prove to be a process that can serve a company well. The Home Depot is no different. In 1998, the company saw the opportunity and went with it, opening stores in Santiago, Chile, and in San Juan, Puerto Rico. In order to avoid the obvious roadblocks of cultural and language barriers, as well as product barriers, the company shaped an alliance with a local retail chain. Prior to opening these stores, The Home Depot’s international portfolio consisted of stores located solely in Canada (Johnson, 1998). The company had the foresight to realize that certain barriers would likely come up with the location of these stores, and planned to team up with a local retail chain in order to ease some of the difficulties. This move allowed The Home Depot the ability to control the external factors involved in the openings.
Each country has its own culture, with subcultures inside the dominant culture (Schaefer, 2009, p.69). “Culture is the totality of learned, socially transmitted custom, knowledge, material objects, and behavior” (Schaefer, 2009, p.57). Values, artifacts, and ideas are also part of culture (p57). With globalization there is the integration of these cultural aspects, as well as language, social movements, and ideas throughout the world (Schaefer, 2009, p.20). Internationalization helps with this integration. Internationalization is the process of planning and implementing products and services so that they can easily be adapted to specific local languages and cultures (Linfo, 2006). Numerous American retail firms have expanded to other countries. Many have been quite successful due to their internationalization. However, failure to study the culture, retail practices, and consumer market of the country they intend to expand to can be quite costly. Although Home Depot is one of the world’s largest home improvement stores, their expansion to Chile cost them enormous financial loss, resulting in their divestment (Bianchi & Ostale, 2006, section 1, para3). This paper will look at successful international expansion of Home Depot stores, analyze what mistakes were made in Chile, and make suggestions of what could have been done differently.
The company had to be the second largest retailer shop in the US; it has many advantages that come along. The customers well acknowledge the company and its brand have been well established.
The eighties prompted change as well as the opening of Best Buy’s first superstore. During 1983, a new corporate name was approved and the Sound of Music Company became known as Best Buy Co., Inc. With mounting consumer support Best Buy continued its road to expansion by opening an additional five stores. In 1985, the newly named company was being publicly traded under the symbol BBY. The late eighties brought forth additional change for the continuously growing company. Best Buy adopted a new concept in retail merchandising with the opening of massive superstores. The new concept shifted the placing of all inventory on the sales floor and hiring a specialized staff of non-commissioned service representatives (FAQ). Such adaptations have fueled the company into progression and continued to promote the company’s corporate vision of “Making life fun and easy”(Fact Sheet).
In 2002, Timbuk2 decided to relocate their operations and supply chain to China. Their decision to relocate to China was a business strategy designed to satisfy the needs of the customers and that of an expanding business. This business strategy would have also allowed Timbuk2 to meet the needs of
When Wal-Mart sent an advanced team of executives to China in 1994, they were responsible for researching this enormous untapped market that offered over one-hundred cities with populations of more than one million. The external environment that was challenging Wal-Mart's expansion into the Chinese market was complicated. Wal-Mart opened their superstore which was designed to meet the needs of the people in the new Chinese market. They could not just walk in with the US business model and expect to last. During the research and development period the team of executives in China examined the cultural differences and way to offer unmatched convenience to their new market.
Holt, D. B., Quelch, J. A. & Taylor, E. L. (2004). How Global Brands Compete. Harvard Business Review, 82(9), 68-75.
Being one of the most robust emerging markets, China has attracted investments all over the world for decades since the beginning of its open and reform policy (Melewar, T.C., et al., 2004). After China was accepted by WTO (world trade organization) in 2001(Leïla, 2009), more and more foreign brands have been introduced into Chinese market, among which British brands are no exceptions. These brands of different categories are experiencing the fierce competitions in China, some of them are expanding business quite smoothly while many others are struggling grabbing the market share they have achieved, some losers have to quit the game in the end. Here are some typical brands running not bad in China:
I, think the purchase of an IPAD is a great idea to try to eliminate some of your other electronic devices. A house or table can get quite cluttered up with too many devices. The only problem I may see in the near future is the fact that more than one person may want to use the IPAD at one time, so you might need to eventually purchase more than one.
Walmart is one the biggest companies in the world. In 2012, Walmart regained the No. 1 spot for fortune magazine’s list of 500 American companies’ ranked by revenue. This is no small feat with sales being over 400 billion dollars in 2012 alone. The United States in 2012 only accounted for 62% of the net profits of Walmart making a multinational enterprise. In the business world there are multiple types of performance measures that can be applied to Walmart showing how large this multinational enterprise truly is and the quality it provides. Walmart is able to maximize customer savings and its profit margins by controlling its supply chain by focusing on key aspects. Walmart’s operation’s strategy is the key to their success and must be understood before their performance can be measured as well as how their supply chain effects that performance.
Wal-Mart and Target are two similar global corporations. If one asks each of these store’s customers why they shop there, somewhere in their answer one will find them saying that they can find everything. The difference between these two corporations is their mission, marketing, and quality. Each of these stores are looking to offer a different experience despite selling similar goods. So, when profits are not changing in the United States, they’ve opted for an expansion into other countries. They have opened stores and provided services outside of the United States.
A brand is utilized by a company to differentiate its products from others in the market. Some techniques for accomplishing this are through the use of distinguishing logos, names, color schemes, and slogans. An effective branding strategy is one of the most important components for gaining a significant advantage in a progressive market. Basically, a company brand is its promise to its customers about what can be expected from its product and how it differentiates from the competitors. The branding strategy is the part of the marketing plan that explains how and to whom the company proposes on conveying its brand messages. It will also explain where the company plans to advertise and what it will publicize both visually and verbally (Williams, 2013). Home Depot’s marketing plan will contain domestic and global branding strategies and will be a collaboration of brand messages from both Home Depot and Reach the Top®.
Critically analyze the factors that led to Alibaba sustaining its leadership position in the Chinese e-commerce market.
Best Buy, one of the biggest consumer electronics retailers in the world, provides products from smartphone, computers to large electronic appliances. It aims at offering a large variety of products with outstanding customer service at a comparably economical price. Yet, it has been facing internal and external challenges in the recent years. Bottom line and the share price are slightly catching up after a fall in 2013 but still barely satisfying the shareholders and customers are changing their purchasing habits which may threaten its future.