Ben And Jerry's Essay

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Ben Cohen and Jerry Greenfield, the founders of Ben & Jerry’s, refused the acquisition plan from Unilever in the beginning because both of them feared that Unilever would not continue to comply Ben & Jerry’s commitments to social and environmental causes (Bisaria et al 2005). Since the first day of the company, it has passionately participated in social and environmental activities. In 1988, the company introduced its statement of mission, emphasizing its dedication of making a sustainable corporate with linked prosperity, so that everyone linked to its business: suppliers, employees, farmers, franchisees, customers, and neighbors can be benefited from the business (Ben & Jerry’s). Although Unilever had promised that Ben & Jerry’s would continue …show more content…

On one hand, in the long-term high sustainability will reduce costs in production, supply chain, and distributions. A recent study, which has followed 180 companies in 18 years, showed that high sustainability companies had much better performance than low sustainability companies in stock market and accounting measures (Eccles et al 2014). On another hand, a company with strong CSR can attract more loyal customers, if a company’s implementations of its social responsibility directly affect consumer’s experiences (Luan and Ailawadi 2011). Indeed, customers now care more about social responsibility, and more importantly in the era of Internet, consumers have abundant information to examine a company’s CSR. A company with long-term engagement of social missions could easily reduce their costs on marketing. For example, as Ben & Jerry’s focuses on its social and environmental values and tries to link customers by its social responsibilities, it has very high social reputation and a large amount of loyal customers. As a result, Ben & Jerry’s rarely spent money on advertising, and sold the same amount of ice creams as Haagen Dazs did in 2005, but with 50% less costs on marketing (Bisaria et al

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