Analysis of the pitfalls that led to a failed IT system project: Lessons from the Novopay project.

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(Ministry of Education [MOE], 2013). Novopay is an IT system project initiated by the MOE and outsourced with Talent2, an Australian firm, specialising in robust HR and Payroll solutions. The Novopay project is a nationwide payroll system meant to service teachers and education sector staff at 2,457 schools in New Zealand (NZ). It is envisioned to be a modern online payroll solution with greater functionality, increased efficiency, better user interface and solution as against the existing payroll system Datapay. The project life cycle commenced with a business case in 2005 and concluded with the decision to go live in 20 August 2012. Since going live, the project was plagued by problems. Ministerial Inquiry into the Novopay Project [MINP], 2013) notes that there were various issues that contributed to the Novopay project failure, which encompasses the project, beginning from the project lifecycle which covers the business case preparation to the decision to go-live/implementation and the programme execution that covers project governance, leadership, assurance among others up to the ministers and roles of central agencies. However, the overall findings points to the weakness in project governance and leadership that resulted to Go-live decision despite a number of significant risks. This paper will examine the project governance and leadership approaches that impacted Novopay project failure; then evaluate and reflect on the effective use of project management principles relating to governance structures and leadership that could avoid the Novopay project failure. Governance covers all aspects of an organization’s activities and affects the overall project outcome, how they are commissioned, directed and managed (Murray, 200... ... middle of paper ... ... role of project management offices (PMOs) in IS project success and management satisfaction. http://www.emeraldinsight.com.ezproxy.massey.ac.nz/journals.htm?articleid=17086874 DOI (Permanent URL): 10.1108/17410391311325252Article citation: John Ward, Elizabeth M. Daniel, (2013) "The role of project management offices (PMOs) in IS project success and management satisfaction", Journal of Enterprise Information Management, Vol. 26 Iss: 3, pp.316 - 336 A Guide to the Project Management Body of Knowledge (PMBOKGuide) 2000 Edition 2000 Project Management Institute, Four Campus Boulevard, Newtown Square, PA 19073-3299 USA http://www.cs.bilkent.edu.tr/~cagatay/cs413/PMBOK.pdf (FrDAvidMaking Projects Critical) Cicmil and Hodgson http://www.sixsigmaonline.org Sample for citing six sigma - Ministry of Education. (2009). Kindergartens and childcare centres in New Zealand.

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