In 1957 Burt Holmes, the founder of Quick-Trip decided to open a convenient store called Bantam store in Oklahoma. One year later he convinced his junior high school classmate to invest in the business and rename the store Quick Trip. “When they stated they struggle but did not gave up after 4 years of hardship they complete their fiscal year with $1,090,008 (QuikTrip ). “They opened their first store outside of Tulsa, in Miami, Oklahoma on May 15 1964. In 1967 the company operates 43 stores with an annual sale of $5.5 million and 167 employees. In 1971 they merge with Shopeze, a Wichita- based convenience store chain. The merger increased QuikTrip from 67 to 97 stores. Store No. 58 became the first store to sell gasoline. In 1976 they became a 24-hour store which were opened 24/7. “This was a significant advantage over the competition as other chains were open on a scattered basis. In 1977 They introduced the first fast food module with the then-revolutionary idea of customers serving themselves. On August 13, 1978, they opened their 200th store in Raytown, Missouri. In 1991 they announce that they would unconditionally guarantee their gasoline. In 2008 Quick-Trip celebrates its 50th years by hosting a daylong festival for employees and customers in Tulsa that featured the hometown musical acts Hanson and Leon Russel. In 2013 they introduced a fresh, made-to-menu with the addition of QT kitchens full service counters. In 2014 they are named to Fortune magazine’s list of 100 Best Companies to work for the 12th straight year. In 2014 they opened their 700th store in Overland, Missouri” ( Quick Trip).
Can you imagine driving 10 to 20 miles to get to a gas station. Sometimes we get so used to the life we have that it is almost impos...
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...f you can find the people who have that personality_ that ability to work hard and multitask and take care of customers_ that makes the training a whole lot easier”(………..).As an employee you must be able to count return change in your head without depending on the register. You must stop anything you are doing to help and check out customers. QT is know for their quick and friendly customer service. Their clercks are always fast and efficient.It is really hard to go to a QT and find a line. If you do it will not have more than 3 people in the line. They also can transfer easily from a register to another. Not many companies do that.Have you ever stand in line because someone was either looking for their card or their change and they are taking forever. In that case at QT the cleck would just jump to the other register wich is next to him and do help the next customer
Humans subconsciously go in search for an exciting location after having become bored of theirs. Humanity goes in search of an exciting location their satisfaction tank is not filled anymore because of their daily boring routines. In a sense one becomes so familiar with a place that he or she is part of the location, like walking the same path to work or home or seeing the same people doing the same thing every day. When discussing how people become too habituated to an environment, De Botton wonders “What would it cost those who are out for a walk or crowding out of the theatre, to look up for a moment and admire the brilliant constellation which gleams above their head?” (De Botton, 66.) People do not seem to appreciate what is in front of them, which in this case above them. He or she becomes blind because they had never bothered to look up. One falls in a routine excluding the fact that there is much to be seen without having to be out of one’s environment. To show this point, De Botton explains having walked around his home town
The customer support and customer service functions are more than departments; they are part of an essential strategy for growing your business. In the modern business climate, customers expect answers to their questions immediately. When the right information is available anytime, from anywhere in the world, customers are more likely to have a positive experience, thus customer loyalty will be increased. It is a known fact that the cost to obtain a customer is ten times higher than to maintain and keep existing customers. (Gouran, Dennis, W.E. Wiethoff, & J.A. Doelger. (1994). Mastering communication. 2nd ed. Boston: Allyn and Bacon.) Not in Reference Pg.
Wind is just one problem that can work its way into our minds, but even larger environmental changes like moving to a new school or country can make us go crazy. When I was in Germany for foreign exchange, I let my environment take over me and I lost my willingness to fight it, choosing to run away instead. With a greater understanding of the emotional triggers in my environment, I now have the tools to overcome those triggers, and so. do. you. Your everyday troubles from paying the bills to college applications might send you into a haze, but charging into each day with positive thoughts (and negative ions) helps us take control of our lives. Now I’m not saying life is a breeze, but just remember to ask yourself, are you having
Focus on the needs of the customer and put the needs of the employee second, follow by the need of the leader as the last so to develop and grow the relationship of the customers while strengthening the
At Wells Fargo, teamwork and sales are important skills needed in order to succeed as a teller. At Wells Fargo, I plan to incorporate a system where each teller gains the skills necessary so that each task runs efficiently. To begin, I will start observing each banker’s, and each teller’s normal routine. I will be listening carefully to the conversations the tellers, and bankers are having with customers. As an observer, I will be taking notes on what the employee’s strengths and weakness are when lobbying to a customer, and working with coworkers. I will continue this process for a week. Once the week is complete, I will have one on one meetings with each employee. After the employee’s one on one meeting is complete, a proposed course of
First, when shopping, a big factor that will impact a customer 's experience is the customer service. Whether it’s from a simple “hello”, or an employee going out
When I was 13, my family bought a farm in Monkey's Elbow, Kentucky. I had been use to the fast pace of the city I had lived in , Frankfort. I had thought transitioning from a city to more of a rural area wouldn’t have a big affect on me, but it did, a major one. In the late summer of 2012 my family bought the farm i now live on located along highway 146. The trips between our houses were unbearable. Lasting around three hours each from the farm to Frankfort several times a day.
Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have many skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service. However, being known for good customer service will attract customers. It will also attract customers who are usually hard to reach.
One of the most important areas to consider is customer service. The atmosphere of a store
the speed of the service. Employees usually take only one order at a time. They
a) Good customer service is a critical component of a quality product. Collier (2011) states that service needs to be consistent, continuous, thoughtful and available. These are crucial in meeting and exceeding customer expectations. Collier also continues on to state that staff providing customer service must have appropriate skills, knowledge and personal attributes to execute a high standard of service. These skills have been identified by Collier as listening skills, punctuality, courtesy, integrity and grooming. The skills and qualities identified are reflected by the five key components of customer service tangibles, reliability, responsiveness, assurance and empathy. The five components have been provided by the SERVQUAL service measuring
...rior staff training is also recommended to ensure that the workforce is equipped with the specialist knowledge about the products they sell and provide a superior customer service.
Simon, E. (2003). Successful hotels use hands-on hiring, retention practices. Hotel & Motel Management, 218(11), 54.
Customer Service is the provision of service to customers before, during and after a purchase. The perception of success of such connections is subject to workers "who can modify themselves to the identity of the visitor". Customer service concerns the need an association relegates to customer service in respect to segments, for example, item development and valuing. In this sense, an association that esteems good customer service may spend more cash in preparing representatives than the normal association or may proactively interview customers for feedback.
Pride , high salary pay and satisfaction during the service long-term employees are the treasure asset to the company. Younger employees get to know their long-term customers; learn to deliver more value to loyalty customers.