An Analysis of Marketing

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An Analysis of Marketing

As defined by Kotler and Armstrong (1994) marketing is “a social

process by which individuals and groups obtain what they need and want

through creating and exchanging products and value with others”.

Marketing is an extensive topic. Primarily when we consider what is

marketing we think about the advertising, publicity and selling of a

product or service. In actual fact the prime concern of marketing is

customers, and the establishment and growth of relationships between

organisations and consumers. It consists of studying the wants and

needs of the customers and how to make the perfect product which is

priced, promoted and distributed in the right place to make it

successful and fulfilling. It is vital for marketers to understand

the wants and needs of consumers to ensure their marketing activities

fulfil these. Initially they have to assert themselves with the fact

that the human being has needs, these include the basic needs such as

food, water, shelter, and clothing, social needs such as belonging and

affection, and then individual needs of knowledge and self

expression. Marketers need to ensure that they always meet these

needs as they are set in our human makeup. A human without these

needs being met will not be satisfied and will not want or demand

other products. Putting this example in place within the tourism

industry, a customer whose hotel does not meet their requirements will

not have their need of shelter sufficiently fulfilled. Humans also

have wants; these are formed by an individual’s culture and

personality. Wants tend to be objects (hamburgers) that will fulfil

one of the basic ...

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...h in order to entice us to use

their product, go on their holiday or make the most of that service

they offer us. We are subjected to it through our day to day

routines, it is everybody’s business because everything we do relates

to marketing, when we use a suntan lotion on holiday, we are targets

of marketing, and because it is likely we bought that certain product

because of the way it was marketed when we were at home. Everything

we buy and do, especially in leisure and tourism is a result of the

influence of marketing. However it is important to remember that

without customers, then there would be no reason for an organisation

to exist and market their goods. Therefore our demand and desires

could be argued to be the cause of existence of marketing.

Reference

Kotler, P. (1994) Marketing Management, p.6.

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