American Express Interactive Case Analysis
American Express (AXI) is a global travel, financial, and network
services provider. Founded in 1850, the company provides individuals
with charge and credit cards, Travelers Cheques and other stored value
products. It also offers financial planning, brokerage services,
mutual funds, insurance and other investment products. Through its
family of Corporate Card services, American Express helps companies
and institutions manage their travel, entertainment and purchasing
expenses. It provides investment management services and administers
pension and other employee benefit plans.
As the world’s largest travel agency, American Express offers travel
and related consulting services to individuals and corporations around
the globe. In fact, American Express Travel Related Services is the
largest part of their business and generates around half of the
Company's profits. AXI has proved a successful, readily adaptable
corporation for over 150 years. In 2000, AXI was organized around
three segments: Travel Related Services, Financial Advisors, and the
American Express Bank. This case analysis focuses on the Travel
Related Services segment.
American Express Co. and Microsoft Corp. unveiled their jointly
developed corporate travel reservations system, called American
Express Interactive -AXI sm . The product, previously code-named
"ROME," is the result of a strategic relationship between the two
companies, announced last July, to create an intuitive corporate
solution for online air, hotel and car rental reservations. The system
will be marketed to companies that want to put travel...
... middle of paper ...
...were to spin these businesses
off, their initial value will not be as high.
AXI needs to continue to innovate in a rapidly changing business
environment. With AXI Travel, AXI was able to identify exactly what
the customer was looking for, listened to the recommendations of the
customer and implemented those recommendations, and worked with the
leading name in IT to develop an ASP superior to any of its
competitors. Leveraging the infrastructure already in place to
develop new e-businesses, while providing incentives to the consumer
to use all of the AXI e-businesses, solidified a customer base for
their internet offerings. If AXI wants to remain a leader in the
internet business corporate services industry, they need to continue
these best practices of sound customer service and rapid innovation in
the future.
The growth of online business has grown enormously over the years. Cliptomania is a family operated and owned small e-business that primarily sells clip on earrings (Brown, DeHayes, Hoffer, Martin, & Perkins, 2012, p. 308). Cliptomania early developments were very modest, and as such the company experienced copious strategic dilemmas. An initial strategic dilemma that the company encountered when establishing and building their new e-business undertaking was to create a website for the business operations and essentially to have it fully operable. The owners, Jim and Candy elected to hire a vendor to host the website and additionally utilize the IT systems resources of the vendor to sustain their business. At the very beginning they exploited the offerings of the Yahoo Store. However, continuing down this avenue of using the services of the Yahoo Store inevitably became too costly. By using the services and business offerings of a vendor made it convenient and effortless for Jim and Candy to start their e-business store. Unfortunately the couple did not have much in the way of professional help, and so they had to create and put together the website by themselves. Additionally they also had to deal with establishing their online credibility as many customers preferred to call in their orders just to talk with a real person before being comfortable enough to place their orders via the webpage.
Opinion by Carnes, Circuit Judge. We conclude that the district court’s judgment was an appealable “final decision”. We also hold that the arbitration agreement in this case defeats the remedial purposes of the TILA and is unenforceable.
Wells Fargo & Company is an American public company which deals with banking and financial services headquarters in San Francisco, California. It is the word second largest bank in the market capitalization and ranked as the third largest in the U.S in terms of its assets.
A group of investors (Arundel group) is looking into the idea of purchasing the sequel rights associated with films produced by one or more major movie studios. Movie rights are to be purchased prior to films being made. Arundel wants to come up with a decision to either purchase all the sequel rights for a studio's entire production during a specified period of time or purchase a specified number of major films. Arundel's profitability is dependent upon the price it pays for a portfolio of sequel rights. Our analysis of Arundel's proposal includes a net present value calculation of each movie production company. In order to decide whether Arundel can make money buying movie sequel rights depends on whether the net present value of the production company's movies is higher than the estimated 2M per film required to purchase the rights.
In 1852, as a response to the California Gold Rush, Henry Wells and William Fargo created Wells Fargo & company. Initially, the purpose of the company was to provide express and banking services to California. Shortly thereafter, Wells Fargo experienced rapid growth and unpredictable changes. Today the company is viewed as a nationwide, diversified, community-based financial services company with over $1.8 trillion in assets. Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through 8,700 locations and 12,800 ATMs.
Dr. Kaylen Silverberg was recently invited to attend the JP Morgan Healthcare Conference in San Francisco. This meeting was held from January 11 to January 13, 2016. The invitation-only conference, sponsored by JPMorgan Chase, is in its 20th year and was attended by over 10,000 healthcare professionals and investment bankers. Over 500 companies involved in every aspect of healthcare were also in attendance. The purpose of the conference was to allow both emerging and established healthcare companies to present updates on their performance as well as introduce new technologies to the industry.
The objective of paying our employees is to increase employee satisfaction and loyalty. Northwestern sends too much on recruiting and education to see a majority of its employee leave before they are able to have a full career as a financial advisor. By paying their employees northwestern is able increase employee productivity, increase the employee’s lifespan at the company, which will increase the number of clients northwestern will have as well.
American Express has been known as a commodity to most business travelers. In order to build its customer base, other consumers need to see the card as an indispensable convenience in their lives. American Express offers convenient methods to obtain account information, pay bills, find discounted products, and even make travel plans via the Internet. The Internet site offers these options, as well as other services, such as on- line help and assistance for small businesses. American Express realizes the need for many consumers to save time and money, but to still feel important and respected. The ingenuity and thought put into the services offered on the web site shows that American Express is genuinely concerned with the satisfaction of its customers.
The second element that a plaintiff must prove is that the plaintiff relied on the express warranty. Courts look at whether a buyer relied on the express warranty created by the defendant when deciding whether to buy a product. Moore v. Vanderloo, 386 N.W.2d 108, 112 (Iowa 1986). Courts look at whether the warranty was important to their decision or would be important to a reasonable buyer. Id. For example, in Nationwide, the defendant was already set to be the lead company on a project before the express warranty was created. Nationwide Agribusiness Ins. Co. v. SMA Elevator Const. Inc., 816 F. Supp. 2d 631, 680 (N.D. Iowa 2011). The court found that to be a strong argument that the company did not rely on the information when reaching its decision to purchase the product. Id.
The costs associated with the online banking operation were out weighted by the benefits provide by the program. Resource had to be taking from other areas of the bank in order to start the program, which included creating the website, make it secure and promote it to customers. However, many benefits also came with the creation of this program. The first would be that it changes the patterns in customer uses of different banking channels. In active users of online banking there were drops in the use of some on the other banking channels. Another benefit is the retention that was created by online banking. This happened because once a customer entered all their information they saw it as a buried to switch bank and have to do it all over again. Therefore, customers would stay more and longer with their current bank.
American Airlines (American) made four fundamental changes to its rates. First, it moved to a four-tier rate structure; American offered first-class rates and three tiers of coach: full-fare, 21-day advance purchase and 7-day advance purchase. Overall, it expected to reduce coach fares by 38% and first-class fares by 20% to 50%. Though full fare coach prices dropped by about 38%, advance-purchase fares dropped by 6% when compared to the advance purchase tickets already being offered. Through this fare structure, American also eliminated deep discount tickets. Second, American eliminated the negotiated discount contracts of many large companies. Though it intended to fulfill any outstanding contracts, it did not intend to renew any of these contracts. Third, American realigned its pricing with its costs. Under the new structure, American fares were more distance based (therefore cost-based) than they had been in the past. Finally, American changed its non-refundable policy. Advance purchase tickets could now be rescheduled for a $25 processing fee.
“Corporate executives and business owners need to realize that there can be no compromise when it comes to ethics, and there are no easy shortcuts to success. Ethics need to be carefully sown into the fabric of their companies” (Vivek Wadhwa). Therefore, if Merrill Lynch had not forgotten their ethics the lawsuits would not have been so detrimental to their brand. Charles Merrill, who was a native of Florida, embarked on a journey that would lead him on his way to New York; he had the precognition to separate much of his holdings before the 1929 crash. Similar consideration would have served the firm well during the era of collateral securities in the early 2000s. So on January 6, 1914, Charles Merrill launched his brokerage firm as a one-man
When asked about their success, Director of Client Services, Chase Welles, states, matter-of-factly, “It’s our ability to integrate a uniform, company-wide, back-end database and e-commerce platform with various front end designs customized to regional marketplaces that differentiates us from less well-diversified interactive organizations.” He then pauses to take a breath.
Answer to Question 1. Measures of employee satisfaction are potentially more important than measures of financial performance and this could be explained by the links in the service-profit chain (or the employee-customer-profit chain which we have already discussed during the classes). The key point in the service-profit chain is that in case if employees of the company are satisfied with job and company at whole, then this will bring to employee loyalty, retention; that in turn will result in customer satisfaction. Customer satisfaction will bring to increase in sales since customer retention and recommendations. This fact will obviously influence positively on overall financial performance of the Sears. Moreover, the importance
Costco Wholesale is a multi-billion dollar overall retailer with dispersion focus club operations in eight countries. They are the apparent pioneer in wholesale field, dedicated to quality in every zone of their business and respected for their unprecedented business ethics. Despite their immeasurable size and extension in overall improvement, they have continued giving an agreeable domain which their laborers thrive and succeed.