American Apparel Case

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Cost low medium medium medium to high

IV. Analysis of Alternatives
Alternative 1: Keep to the same marketing scheme. Customer satisfaction, for some, is currently low because of the company’s notably provocative advertisements. Should the company choose this alternative of not making any changes to the nature of those advertisements, customer satisfaction is likely to continue to drop. The corporate image will also remain low, although a portion of this is due to the publicity of Dov Charney’s legal issues with sexual harassment lawsuits, and inappropriate behaviour within the company. American Apparel’s current mission to be organic, natural with their models, and be airbrush free will remain the same; however, racy and controversial advertisements …show more content…

It would be an interesting social experiment to create similar ads to the current ones, only using more male models. In this case, it is possible that customers will have less of an issue with the ads since generally the population tends to undermine women who are portrayed as sex objects while men become elevated as success objects (Pavarthy, 2014), therefore overall potentially increasing customer satisfaction. Adding more male models may also boost the corporate image in the eyes of consumers, since the company is still standing by their mission to show natural, non-airbrushed models, while also promoting equality. This gives the company the ability to argue that women are over-sexualized more than men, further justifying the somewhat questionable images. The risk still remains high, since there would be no legitimate changes to the current advertising, other than the addition of male models, meaning there is still a high potential for customers to be uncomfortable with these advertising methods. Cost will likely increase since more ads will need to be produced, and more models would likely need to be hired and paid; however, it would not likely be a dramatic increase to the current …show more content…

A key point to note that American Apparel is a clothing store, and some of the ads show an extremely low amount of clothing; for example, one particular ad, featured in an article by Time magazine on controversial American Apparel ads, shows a young girl sat with her knees to her chest, wearing nothing other than socks up to her knees. The text on this advertisement refer to her socks, however she is sat with her arms around her socks, which are also partially covered with three thumbnail pictures of just her face. (Stampler, 2014) Without the text, it could be difficult to conclude that this is an advertisement for socks. Returning to the former way of advertising would mean an increase in customer satisfaction, since the controversial ads would no longer be produced. In return, the corporate image would also gain approval, only being tainted by Charney’s negative publicity of sexual harassment lawsuits. The risk behind this alternative would likely be very low, since ads would become less hyper-sexualized and more family-friendly. We believe American Apparel can still keep their mission to portray natural beauty without being distasteful and controversial in their advertisements. Finally, the cost will possibly

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