Strengths: - Alivia executes on the strong intro. - After verification, Alivia advises the client of the typical impact of a credit pull, which is no more than 5 points. She then goes on to advise the length of time credit inquiries stay on a credit report. - Alivia pivots to ask where the client saw that her credit was impacted and if she has the credit report in front of her. - Alivia foreshadows the transfer to backline. - Good use of positive language: Of course! Opportunities: - Empathy. Alivia misses the opportunity to offer the client an empathetic acknowledgment up front in the call regarding her credit score being effected by QL. We do this to demonstrate that we're listening and that we care. Try doing this as part of your initial ARP to pull up the loan at ( :43). For example: "I completely understand your concern, Ashleigh. Let's get this figured …show more content…
(3:50) The client asks Alivia if having the situation researched will "hit her credit again?" As Alivia's explanation to this is solid, the tone of her voice has a bit of a giggle. In this case, the client is very serious and has stated her concerns a couple of times, so it is best to match her serious tone with our explanation. This helps to reassure the client. - Digging deep. The client states a couple times throughout the call that "it has dropped my score tremendously." Alivia misses the opportunity to dig into this and ask, for example, "how much has it dropped your score?" There is also more opportunity for Alivia to ask other questions, such as "When does it show the credit was pulled? How many times does it show QL has pulled your credit? Do you have the credit report?" (the client did not answer this question) By asking these digging deep questions, we are better able to explain the situation and if we Backline, it allows us to share more information with our team
Cynthia Adae was taken to Clinton Memorial Hospital on June 28, 2006. She was taken to the hospital with back and chest pain. A doctor concluded that she was at high risk for acute coronary syndrome. She was transferred to the Clinton Memorial hospital emergency room. She reported to have pain for two or three weeks and that the pain started in her back or her chest. The pain sometimes increased with heavy breathing and sometimes radiated down her left arm. Cynthia said she had a high fever of 103 to 104 degrees. When she was in the emergency room her temperature was 99.3, she had a heart rate of 140, but her blood
Renee Heikamp, 19, and case worker from the Catholic Children’s Aid Society (CCAS), Angie Martin, were charged with criminal negligence resulting in the 1997 death of newborn baby, Jordan Heikamp. The charges were dropped shortly after Jordan’s death, due to a lack of evidence from the investigation of a 63-day inquest. (CBC, 2001). Renee Heikamp and her baby were residing at the Anduhyaun shelter that services Aboriginal women fleeing abuse during the time of his death. Jordan Heikamp had starved to death, weighing only 4 pounds, 4 ounces less than what he weighed at his pre-mature birth, in May 1997; a photograph shown to witnesses at the inquest revealed the corpse of the baby who was little more than a skeleton.
Team owner Fay Sollenberger was pleased that the team was recognized at their awards banquet.
Milwaukee teacher Katherine Gonzalez had a twisted way of helping her 11-year-old "chronically depressed" student cheer up.
Ashley Smith was a young girl that was placed in a juvenile detention centre at age 15 for throwing apples at a mail man. Her short sentence quickly extended into a life sentence because of so many infractions within the prison system. Ashley suffered from extreme mental health issues and was place in a psychiatric prison facility, however this facility was shown in the documentary to be corrupt and their actions with Ashley were extremely illegal. Furthermore, Ashley wasn’t given the proper help and treatment that she needed, instead she was physically and verbally abused by guards in the prison, and she ultimately passed away in the prison. Her death is still being debated about whether
In the video that will be shown, we can see how human Judge Amber Wolf is. Despite the actual court procedure, the judge choose something rare. She followed her human instinct and decided for the better good.
Late Payments: People do not realize that their payment history can significantly affect their credit score. Every bank or lender provides a due date for making a payment but they also provide a grace period before which the late fees is levied. This is where people make mistakes. They
The situation in which I will be referring to throughout this essay is a family dinner celebrating my brother’s engagement to his fiancé whom my mother approves of but my father does not. The works of Arlie Hochschild on emotional work will be used to analyze the situational context. Arlie Hochschild is a professor at the University of California, Berkeley whose area of interest is in how individuals manage their emotions and perform emotional labor in places that require control over one’s character such as their workplace. Her work suggests the idea that emotion and feeling are social. In this Hochschild (1983) means that there are rules to how we feel in every situation such as birthday parties and trying to stay happy at them or funerals and being expected to express emotions of grief. An individual may engage in emotional work by changing their affective state to match the feeling rules of the situation, Hochschild (1983) refers to this as two concepts: surface acting and deep acting.
Review the complaint to determine the customer’s complaint or concerns regarding the servicing of their loan.
I am going to interview Lylliam Davila and she probably the right candidate about how to reduce the debts. Since her previous lifestyle was in difficult moments financially and she manage to pull it off from it. Now she has been a wealthy woman, where her debts are gone and now she able to manage financially better. She had a long way in her life and I know this person since high school. She used to live with her mother and she didn’t finish her school. Because she was working to help her mother to pay her bills and trying to pay her mother debts. Everything was fine until her mother start moving a lot and put her in debts with credit cards, bills, etc. She told me that her debt was almost 10,000 and she was getting paid minimum wage.
The first appellant (Ms Lavin) and the first respondent (Ms Toppi) were guarantors, jointly and severally liable for a consolidated loan in the amount of $7,768,000 (the loan) which was provided by the National Australia Bank (the Bank) to Luxe Studios Pty Ltd (Luxe), a company of which the parties were directors and equal shareholders.
To him, recent market success comes on the heels of increased automation amid lenders. According to Lebda, such automation makes features like comparison shop financing a reality, which gives consumers a sense of transparency.
...predict that a variety of other industries may profit if consumers with damaged credit can no longer have access to small-dollar loans. The consumers may be faced with an increased number of re-connect fees from utility companies, more NSF fees from their banks or late-payment fees from their landlords or mortgage companies.
I, Hildegard Hedwig Steinberger, a resident of the State of Georgia, make, publish and declare this to be my Last Will and Testament, revoking all wills and codicils at any time heretofore made by me.
1. To assess their financial condition and decide if a change is necessary or desirable