Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
Research methodology and Research method
Research methodology and Research method
Research methodology and Research method
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Recommended: Research methodology and Research method
OBJECTIVES OF THE STUDY This study is undertaken with the following objectives. • To identify the satisfaction level of ATM card customer. • To know the fact that which ATM provides better ATM services. • To know the awareness level among the residents. • To study the problem faced by the customer. • To offer suggestion based on the findings of study. RESEARCH METHODOLOGY Research definition: Research is a process in which the researcher wishes to find out the end result for a given problem abs thus the solution helps in future course of action. According to Redman & moray research is defined as a “systemized effort to gain new knowledge.” Research design: According to “Claire Seltiz”, a research design is the arrangement of condition and analysis of data in manner that aims to combine relevance to the research purpose with economy in procedure. Nature of research: 1) Descriptive research: these studies are concerned with describing the characteristics of a particular individual or group. Determining sources of data: There are 2 main sources of data 1. Primary data 2. Secondary data Primary data: It consists of original information collected for specific research. Primary data for this research study was collected through a direct survey .To obtain this primary data a well-structured questionnaire was prepared by the researcher and also personnel interview was conducted. Secondary data: It consists of information that already exists somewhere and has been collected for some specific purpose in the study. The secondary data for this study is collected from various Japanese management books. DATA ANALYSIS & INTERPRETATION Sample Size and Design... ... middle of paper ... ...TM there fore. Banker need to conduct many awareness programs. It will more useful for the customers who are interest in depositing money in ATM. Banker must also cancel the service charge or they need to increase more home ATM center. So it will be helpful for emergency with drawls and also customer no needs to pay money as service charge. ATM / Debit card are used to purchase products any where. It reduces the people to carry money always. The suggestions are implemented properly it will increase the satis- faction of the customer while using ATM / Debit card. Specially in amity university ATM machines are out of service soo students are lots of problems in their day to day life soo students are very much dissatisfied by the ATM services provided by allabad bank & oriental bank of commerce MNC banks should spread awareness regarding their ATM cards & services .
It’s an undeniable fact that the Impact of ATMs on Maybank today is very large. Prior to the invention of ATMs, It was common for people to form long cues in the banks during transactions. However, today we rarely see this happening. Maybank bank has been able to provide its customers with the ‘Auto Teller Machine’ services, increasing the rate of transactions done all around Malaysia. Customers are provided with the ATM cards enabling them to do cash withdrawals, account inquiry, funds transfers, payment services, e-access ID application and even e-receipt. This has enabled Maybank to save costs as they will no longer need to pay their workers for the ‘Teller’ services, meanwhile, the performance for the transactions is increased. Now, they are able to provide services for a large number of customers within the shortest period of time. The ATM service is available for 24hours. This type of transaction has become beneficial to both the customers and the bank.
Secondary source of data such as books, journal and articles for the research have been used.
If you are like most consumers, you have noticed the huge amount of fees banks are charging lately. We as consumers are overloaded with fees. We are charged for ATM withdrawals, overdraft fees, and statement fees. Sometimes of these fees are our fault; we might enjoy convenience, but we may not give enough considerations to the cost. You might be fed up with these fees, and looking for ways to stop paying those fees. You can achieve this for with minor modification.
Through the study, the researchers used primary empirical data rather than secondary source or anecdotal information, which is consistent with the recommendations (Coughlan et. al, 2007). Using primary empirical data excludes bias in the interpretation of the work that has been done by other
When ATMs were introduced in the 1970s, they were set up only inside or immediately outside their banks' branch offices. They were seen by banks largely as a way of saving money, by reducing the need for tellers. Even with the relatively expensive computer technology of the late '70s and early 80s, the cost of processing deposits and withdrawals via ATMs proved to be less than the cost of training and employing tellers to do the same work.
And the bank need to change the appearance of credit card, they can use chip instead of holograms for increasing security of credit card. Because the chip card is able to identify customer’s personal information through the chip when this card pit in the payment device. On the other hand, the bank need to make some relevant educated guidance to customers (Balan and Popescu 2011), it can help them to safely use their credit cards. Furthermore, the bank staff have the responsibility to check the ATM whether has matters or not on time. Finally, if a customer lost or stolen their credit card, first they need to call the bank for freezing their account. The key is that customers should open message’s verification function when they cost or withdraw much money through credit card. These reasonable measures are able to help customers protect their credit card securities. But these measures also have more difficulties on some actions, for example, enacting law is not an easy thing. There need to make more efforts on many aspects. And for customers, relevant educated guidance on credit card which has being added to new functions on their phone are not available ways, possibly, because some people are not able to make any changes and then the bank do not force them to
A Research is a thorough, scholarly or scientific investigation that is performed extensively in a systematic way in order to accurately gather, analyze and establish information which may lead to new conclusions on a subject.
The methodology will firstly explain how the secondary research was collected and it will provide a framework to illustrate the collection of primary research. The chapter will discuss the use of the pilot study and the type of sampling that has chosen. It then discuss exactly how the study was conducted and how the data was analysed.
Research aims at establishing new information. It is a systematic approach of collecting and interpreting information aimed at improving the knowledge base (Suanders et al: 2009, p 5). Research strategy implies a broad orientation as to how to conduct any research. According to Creswell 2004(cited in Duffy & Chenail: 2008), research could be classified into quantitative research and qualitative research. At its simplest form, the former transforms human encounters into numbers while the latter transforms such experiences into words.
Research is a systematic inquiry that investigates hypotheses, propose new interpretations of data or texts, and poses new queries for future research to explore. It is also a systematic inquiry to define, analyse, forecast and manage the observed phenomenon. Research contains inductive and reasonable methods Babbie (1998). Inductive methods analyze the observed phenomenon and identify the overall principles, format, or processes underlying the phenomenon observed; deductive methods verify the hypothesized principles through observations. The purposes are different: one is to expand explanations, and the other is to experiment the validity of the explanations.
For this research, I used primary and secondary sources to carry out my report for this information.
Research methodology is simply and purely the framework for the study or collection of data. Research is a way to solve problems, which also involves exploring the possible methods and arriving at the best solutions.
The study is primarily designed to find out the continuous issue of the banking system in
It is true, that Internet Banking is useful for customers as well as for the banks. On the one hand, it helps people have direct and quick access to their bank accounts, on the other hand, helps the banks to save costs. ‘Clearly, in order to conti...
“Research always starts with a question and problem. Its purpose is to find answer to question through the application of scientific method. It is a systematic and intensive study directed towards a more complete knowledge of the subject studied.” - Blankenship and Dofe