The Effect of Users on the Development of the Telegraph and Telephone

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Starr argues that it is the government and political decisions that mainly influence the development of the post office, telegraph, and telephone during the 19th and early 20th centuries. While accurate in some regards, this view is too narrow-sighted in that it forgets the impact that users (individuals and organizations) had on the development of the various technologies. It also overlooks the fact that the users of the systems are able to influence the government, either through voting or through lobbying, and can therefore be responsible for the very decisions that Starr attributes solely to the government. Starr is probably correct about the political origins of the post office as a technology, mainly because it is the only one of the three socio-technical systems to be owned by the federal government, though there is still an argument to be made as to whether it was purely a political decision or actually a response to the using public for the reason that the legislation passed the way it did. As for the telegraph, though Starr spends a lot of time talking about the influence of the bilateral monopoly with the Associated Press, and to a less extent the interaction with the railroads, he doesn’t seem to make the jump to actually saying that the AP and the railroads influenced the development of the telegraph from a non-political standpoint. Finally, the telephone was highly influenced by its users, both directly through the creation of the independent telephone companies and indirectly through changing government policy.

With regards to the post office, Starr appears to be completely correct. The post office system was very much influenced by the government and political decisions. This is mostly likely due to the fact that...

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...tical decisions that Starr talks so much about. The decision by AT&T and the federal government to regulate AT&T is the most noticeable instance of this, as well as possibly part of the cause for the legislation concerning the post office. We also saw that sometimes organizations could form symbiotic relationships with the socio-technical system where both the user and the system itself greatly benefit from mutual cooperation. The telegraph showcases this principle with its relationships with railroads and, most notably, the Associated Press. In the end though, the point is that it is never a single factor that determines the growth of institutions as influential and as widespread as the post office, telegraph, and telephone. Systems such as these must always be analyzed from multiple perspectives in order to really see why their development occurred the way it did.

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