After careful consideration, we believe that this case is about ethics and organizational control and quality improvement. George has been directed by Paul to take shortcuts that will contaminate the milkshake mix with maggots; George must decide how to respond to Paul’s order, and the company must develop solutions to prevent future occurrences of similar problems – flaws in components of organizational control systems and ambiguous situations resulting from management’s unclear ethical stance.
While having maggots in milkshake is problematic by itself, the issue reveals Eastern Dairy’s deeper concerns. The company is rife with symptoms of inadequate control. For example, the night shift frequently experiences idle facilities or personnel when employees shut down production to engage in horseplay and storytelling. In addition, the same shift demonstrates evidence of waste and inefficiency, as the crew regularly loses many gallons of mix per shift.
The immediate problem finds its basis in faulty policies and procedures and questionable organizational culture, as well as poor correlation between objectives and standards. George discovers that the only expectations are to meet production orders and clean the equipment. These policies and procedures are scantily enforced by an informal supervisor, Paul. Organizational culture appears shaky due to the distance between management and employees, as well as the pressure placed upon employees to maintain objectives while possibly sacrificing quality. Also, the company’s emphasis on the objective of completing production orders and cleaning only loosely correlates to standards; standards for the work environment (i.e. production rates per hour, expectations for on-the-job behavior, etc....
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...ll reveal ongoing issues and trouble spots. In addition, the company should consider an increased emphasis on benchmarking, reviewing objectives and standards and revising them, so that goals continue to challenge employees and reduce wasted time and resources. From an ethical standpoint, Eastern Dairy must develop a clear code of ethics to decrease the ambiguity surrounding situations like George’s. In addition, the company ought to conduct ethics training to inform employees of the changes. Not only will this action assist employees in understanding their ethical position in the company, but it will also improve the communication between managers and employees, resulting in an overall boost in company culture.
Works Cited
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The six basic guidelines outlined by the George S. May International Company (GMS) for making ethical business decisions are so simplistic and common sensible that it is hard
This paper is intended to cover the ethical dilemma’s and responsibilities that a business will face and the moral, social and ethical standards that should be kept. The ethical standards that are acceptable by the organization must be written and verbally enforced. How the employee 's react is up to the moral and ethical standards that the individual employs. These standards however can be supported by the employers and fellow employee 's that uphold those standards. The paper will be outlined into three main segments: Introduction, Body and Summary. Within the Body of the paper there are three subsections: April 's Ethical Dilemma, Employee 's Roles and Responsibilities, and The Organization 's Role 's and Responsibilities.
For this paper Washington Mutual has been selected to show how the ethical decision making process can be achieve. When it comes to business ethics in the workplace Washington Mutual has designed what can be considered a well balanced workplace with behaviors that are aligned with their moral values and business ethics. Business ethics are sometimes depicted as resolving conflicts where one option can appear to be the correct choice. There are many different ethical dilemmas that are faced by managers and leaders everyday that are highly complex and have no clear choice or guidelines to assist in making the choices for resolution. There are times when an employee has to decide whether or not to cheat, lie, steal, or break their contract. These ethical decisions are real-life situations where they are forced to make on a daily basis. This is why it is ultimately important that all employee know the six steps to ethical decision making that the company uses.
Management 3rd edition, Kathryn M. Bartol & David C. Martin (Boston, Massachusetts Burr Ridge, Illinois Dubuque, Iowa Madison, Wisconsin New York, New York San Francisco, California St. Louis, Missouri 2008), p36, 37, 41
This Coca Cola malfunction incident demonstrates that if attention is not paid to the ethical operation or the company it could challenge and threaten a company’s short and long term performance. This could have long lasting affects on the companies operations and requires strategic decisions to restore company’s image in the eyes of the customers. Gaining the trust of customers takes long time but it is broken with one small incident.
Johnson & Johnson, a healthcare company that has dominated its industry for several decades, is currently undergoing managerial upheaval in light of recent blunders amongst its top-tier managers. It has spent years priding itself on appeasing stakeholders and being a safe provider of various pharmaceuticals, but product recalls and subsequent revenue drops have plagued the company as of late. Alex Gorsky spearheads Johnson & Johnson’s revival after previous CEO William Weldon resigned due to missteps. The cause of which stems from misinterpretation of common business ethics through poor leadership and social responsibility that damage the stakeholders.
This paper examines the ethical foundations of two companies operating in very different markets. Starbucks’ is a chain of coffeehouses specializing in gourmet coffee lines. Starbucks is based on sound ethical principals permeated through the central core of its business operations. The result of several probes leads to a conclusion that Starbucks does business in a profitable and morally sound manner.
Robbins, S. P., & Coulter, M. (2009). Management (10th ed.). Upper Saddle River, NJ: Pearson
Ethical issues in business are a common placed every day occurrence that will never cease to exist. We will discuss an ethical issue that involves a large American corporation and its practices when dealing with suppliers of produce that is essential but not solely used by this business. We will present several point of views backed by literary findings that suggest ethical practices may or may not be at hand.
With Jacob’s financial pressure, his integrity is shaken because he wants to use the money to pay off the bills and Jacob did not mention it to Krystal. Jacob needs to put his personal matter aside and communicate his medical situation and the bonus money to Krystal. By doing so, Jacob will maintain his honesty and not let his personal interest be in the way resulting trust within the workplace will be maintained. Additionally, the bonus money can be fairly divided between the two. Employees have the responsibility to follow and maintain business ethics and the code of ethics in the workplace. Employees have to be honest, communicate at all levels of the organization, deal issues at the lowest possible level, and avoid conflict of interest that would lead to unethical decisions. Also, employees should be educated with the policy and regulations set by the company in order to maintain ethical practices in the workplace. Jacob and employees in general are bombarded by ethical issues and by abiding by their roles and responsibilities will guide them in making an ethical decision. The following five-step model can help employees make appropriate decisions when faced with an ethical dilemma. First step is to recognize the issue. Knowing what is the root cause and the main
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