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Communication within a team
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Detailing the implications of a team leader not having interpersonal skills;
After successfully holding a training session for a small team of people on the merits of team working and interpersonal skills, I now have to identify the implications of a team leader not having the type of interpersonal skills that are needed to run an effective team.
Interpersonal Skills enable you to work with others harmoniously and efficiently within a team, working well with other involves understanding and appreciating individual differences. The following points are important interpersonal skills to have;
- accepting responsibilities
- resolving conflict
- communication skills
- being culturally aware
- bringing something to the team
Accepting Responsibilities within the team is an important interpersonal skill to have because it can help the team progress and help the individual advance. The responsibilities that members will face within the team are;
- responsibilities that come with the job
- responsibilities that you voluntarily assume
- responsibilities that arise from a situation
Additional responsibilities can be done voluntarily or involuntarily. In most teams you will be asked to do things that are not in your job description. Handling these requests in a positive manner will learn new skills
- make positive contribution to the team
- assist a co-worker
- help meet deadlines
Resolving Conflicts, many causes of conflict arise due to miscommunication; a break down in communication can be due to;
- cultural differences
- differences in opinions
- unclear roles or expectations
- unequal status
- misunderstanding of languages
With these problems causing conflict within the team it is important to make sure theses barriers are understood so the team can flow and work effectively and efficiently. There are five methods to handle conflict;
- running away
- being obliging to the other party
- defeating the other party
- winning a little / losing a little (give and take)
- co-operating
Resolving conflict is an art of communication as co-operation helps reduce anger, stress and frustration, allowing the team to function properly making them more productive.
Communication Skills are one of the most important interpersonal skills to have because if a team doesn't communicate it will not function properly because none of the members will know what their job roles are so won't be able to work effectively and as a co-ordinated unit. Communication allows a team to flow an express any problem or view any disagreements they have.
Being Culturally Aware is very important because being culturally ware is another aspect to successful team working. People need to be aware of different;
Managers and associates continually face conflict in the workplace. Using the five conflict resolution styles and knowing when to use them makes resolving differences easier.
In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and compromising style. Workplace conflict comes in two different kinds: task involving conflict, which focuses on the approaches used in resolving the problem and blaming conflict that has the aspects of blame and never brings element of resolving problems between the conflicting parties. In the perception of several individuals, relationship conflict is negative.
Abigail, R. A., & Cahn, D. D. (2011). Managing conflict through communication. 4th Ed. Boston: Allyn and Bacon.
Conflict is a difference in opinion. The leader must devise ways of dealing with conflict in the team. The focus is to promote a healthy discussion that does not lead to division in the team . The team members come from different department and thus may have differing opinion on tackling the problem. The leader should be able to reconcile the different opinions into one strategy. In such cases, the negotiation skill becomes vital (Harrison, 1971). The leader must negotiate with the team member to strike a balance on the decision. Furthermore, the decision made by the team must be presented to the management and approved. The leader must convince the management that the proposal is viable, and its implementation will be beneficial to the organisation. The ability of the leader to negotiate for resources will enhance the success of the
Along with the preparation for conflict resolutions, understanding the situation in the team during the conflict is important. Clarifying positions along with listing the facts and all the necessary analyzation of the particular situation helps in resolving the conflict in a team. Applying this process can effectively address and resolve the conflict in a
Interpersonal conflict is very common with many relationships. It occurs when two people can not meet in the middle or agree on a discussion. Cooperation is key to maintaining a healthy debate. More frequently; when dealing with members of your own family, issues arise that include conflict and resolution. During this process our true conflict management style appears “out of thin air”. (Steve A. Beebe, 2008, p. 191).
Team Dynamics - Conflict Resolution Strategies People work in groups or teams every day, whether in their career, education, political organization, church, or any other social setting. Conflict while working in teams or groups is inevitable. When taking people of different backgrounds, personalities, moral and ethical beliefs, and putting them together in a group, conflict will arise. The key to achieving your team goals is to construct and conquer your goals while keeping the greater good of the team in mind. Conflict, as it arises, should be combated and abated through swift and thorough resolution techniques.
Daily interactions with the people around us are unavoidable. Unless we purposely isolate ourselves either physically or mentally, learning how to interact with those around us is crucial to building successful relationships in both personal or professional lives. Although interpersonal skills are inherent, like any other skills, some are more adept at it than others. Improving interpersonal skills ensure a more healthy relationship and create a firmer with our those we deal on a daily basis. Furthermore, strong interpersonal skills will create better group dynamics and ensure a better working environment in the work place. All of this will create a more productivity and produce more results. Interpersonal skills are needed to create leaders, resolves conflicts, and prevent problem and negativity in a healthy living and working settings.
Organizations are collections of people that work together and coordinate their actions to achieve a wide variety of goals and for a positive outcome. Conflict is a matter of perception. Managing and resolving conflicts are key factor which group needs to use to be productive. All stages in team development require the ability to negotiate and resolve team conflict. In the beginning stages, it would mostly be the manager negotiating with the employees. In the latter stages of team development, team members to negotiate and resolve conflicts amongst
Conflict is a basic aspect of teamwork (Levi, 2001), since the number of decisions that a team needs to make often evokes feelings of discomfort and stress. Conflict very often arises from a clash of different working style, ideas, interests, needs, and wants. Team conflicts can be due to high stress level. It has been experienced that in teamwork there can be conflicts and conflicts creates dissatisfaction among the employees. It is important that conflicts be addressed in such a way that it has adverse effect and it is very important to address the conflicts on the spot otherwise it would be difficult to handle the conflicts. (Jehn, 1995).When team member s disagree about the task themselves that how these tasks should be performed then task related conflicts occurs. It is also called task led-conflicts, it occurs when persons disagree over the understanding of tasks and their goals it is a disagreement between two team members in a group over the decisions. They have differences of opinions about a certain issue. (Stewart, Sims & Manz, 1999). Disagreement can be caused by differences in viewpoint and values, differences of opinion about tasks and differences in expectation about the impact of decisions (Levi, 2001).
Any conflict can be resolved through correct and effective communication.
The conflict must be used to develop relationships: The cross-functional conflicts are solved and the managers are encouraged to take active steps in this regard. A conflict-resolution process is launched known as informational gatherings, which is initiated when the parties are unable to resolve their own conflicts (Gitell,
If the trainers want to be an effective coach, they must have the communication skills and interpersonal skills because this two skills are very important to them. Communication skills are essential for effective coaching. A manager must have the ability both
Borisoff, D., & Victor, D.A. (1998). Conflict Management: A Communication Skills Approach (2nd Ed.). Boston, MA: Allyn and Bacon.
Since sources of conflicts have been identified, appropriate resolution mechanisms should be applied. The table below shows the various sources of conflicts and their suggested