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Hotel case studies operation management
Hotel operations management case study
Hotel case studies operation management
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The cycad lodge and chalets INTRODUCTION The cycad lodge and chalets is in Mpumalanga Nelspruit South Africa. The sunny Lowveld is the exclusive home of the cycad. They offer personalized service to the guest to make their stay a memorable one. They grantee a magnificent resting place for the body mind and soul. They welcome people for a warm and welcome stay at cycad team members are prevail in excellence services. The cycad lodge provides a range of service to ensure that their guests feel comfortable and at home on their premises. Task 1 –micro analysis Who are the customers? The lodge has variety of customers ranging from business clients to tourists and holiday makers. Who are the intermediary’s? They are our insurances companies, labour consultants and accountant Sam travel agents. Who might be the potential or future guests be? They have a wide range of customers but our future customers would be companies that sent their employees for training e.g. FNB and other banks book with them and companies that needs conferencing facilities. Who are the business competitors? Protea Hotel, Garden Court Hotel and Emotweni Sun. Who might support you with your raw materials? Plants- Montana or any nursery Wood _Sappi en they will get a sculpture to slcup for them Fabric/ matirals-valancia for decoration Water-oasis for all their bottle’s water What local business can provide in service to the lodge? Pool cleaners/or revapersect. What do you usually do during of peak time? They have specials on holiday packages e.g. honeymoon suits etc. They have a variety of specials on their foods they have at the restaurant. They also do cratering for functions... ... middle of paper ... ... attractions near by the cycad lodgehttp://www.cycadlodge.com{accessed: 8th April 2014} • Cycad lodge and chalets (2010) rooms and packages of the cycad lodgehttp://www.cycadlodge.com {accessesd:15th Aril 2014} • Cycad lodge and chalets (2010) pictures of the cycad lodgehttp://www.cycadlodge.com {accessed: 25th April 2014} Personal interviews face to face 26th and the 27th March 2014 • Ref: Ziyaad Ameer manager at the cycad lodge Emai: ziyaadameer39@gmail.com Cell: 0724526947 • Linda Malumane frontline worker Email: malumanelinda@yahoo.com Cell: 07899433688 • Ben Magagula kitchen stuff Email: ----- Cell: 0715437155 • Charlton Marufie Maintainer and electronic assistances Email: cahrltonmacdeath@gmail.com Cell: 07899433688 • Housekeeping • Email: Housekeeping@ cycadlodge.com • Phone: 013 741 5444 WORD COUNT: 2 591
Resorts are expected to have hotel rooms that make their guest feel like they are at home. The Great Wolf Lodge goes “above and beyond” expectations in this area. The on-site hotel has 605 guest rooms. Each room comes with free WiFi, a private bathroom, mini refrigerator, a flat-screen television, a semi-private living area and a full size sleeper sofa ("Great Wolf Lodge"). Every room at this resort is a suite. A standard suite, with two queen size beds will sleep up to six people. This is because of the sleeper sofa that is included in every room. Not bad for a standard suite. If a standard suite is not big enough for you; no problem. The resort has four different kinds of “Theme Suites” that will sleep up to seven people. These suites include a queen or king sized bed with a “themed” area. For example, the “Kids Cabin” suite has an ...
Besides marketing its customer service, the company markets different programs according to its three major types of customers. Some of them being,
Throughout the trip, we will be staying in different accommodations, including St. James Hotel in Cimarron, which has hosted many famous people, and the visitor’s houses in the National Monuments where you can experience nature all night long. We will also bring you to one of the best restaurants in each area and it’s on us.
...ge Accommodation in Castles,cottages,hotels,bed and Breakfast,boats,dream Weddings, Living History and History Magazine. Web. 26 Feb. 2011.
Hoevel, A. (2005, July 15). Luxury camping: roughing it the easy way. CNN News. Retrieved
Red Lodge, Montana is a thriving community of 1,875 “nestled at the foot of the very rugged and scenic Beartooth Mountains”. While the number of residents compares too many small towns in North Dakota, the difference spurs for the abundant amount of tourist activity drawn through the small town. Tourists come from all around to ski at the Red Lodge Mountain Resort, golf on a beautiful mountainside course, or shop in the many stores lining the city. With three great options to choose from millions of tourists continue to flood the streets of Red Lodge, Montana every year.
The company has established good relationships with most of its customers which has assisted it to create high level of brand and customer loyalty
by the name of "The Overlook Hotel" to be the caretaker over the winter month's,
The members have been generating client bases in their own related businesses since 1999, previously, the members enjoyed mild success in their own businesses, and have been limited only by capital and available time.
Another pivotal issue was that of the multichannel integration—call center, branch, ATM, and Internet—which is immensely important for large financial institution like ICBC to attract and retain customers with the promise of “anytime, anywhere” account access. Customers are eager to have the kind of flexibility to use whichever channel is most appropriate at a particular time. Continuing with the same point the, ICBC was also concerned about the relative penetration of the existing as well as new customer base to gain access to the banks new technological proposition.
It is hard to believe that companies are still doing business this way in the year 2005. Have you (or your colleagues at NHBank) ever heard of MVC (Most Valuable Customer)? Just in case you aren't familiar with this approach, the MVC is the customer that you already have (i.e. me). Normally, these are the customers you do not want to lose and try not to lose. After all, research has revealed that it will cost you six times as much to find a new customer as it does to keep an existing one (i.
Who is the hotel’s target market and what services do they use to attract and satisfy this market?
Its business model is to hire smart, motivated individuals and teach them to run a business by delivering exceptional customer service. Delivering exceptional customer service results in completely satisfied customers and satisfied customers will continue to do business with Enterprise and even tell others about the company, which results in business growth at each of i...
The island has on offer, activities and facilities which vary in budgets. Ranging from the exclusive high budget to reasonable family fun, the options are designed to curb the wants of all strata’s. Budget resorts and natural beauty are the most promising things for a family on a budget holiday.
-Learn more about guest’s habits and profiles in order to improve guest recognition and promote cross properties cross property usage. (How much customers spent on the room, food, beverages, activities, etc)