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The Development of Cross-cultural Communication
importance of cultural diversity in foreign business
The Development of Cross-cultural Communication
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Introduction
“Cultural Awareness is the foundation of communication and it involves the ability of standing back from ourselves and becoming aware of our cultural values, beliefs and perceptions” (Cantatore & Quappe, n.d.). Cross cultural awareness is a vital piece of an organizations success as well as organization failure. The economy today is highly diverse and organizations support a wide range of individuals that derive from a variety of cultures. It is important to respect each individual’s culture, beliefs, and values. “Culture impacts behavior, morale, and productivity at work as well, and includes values and patterns that influence company attitudes and actions”. (Ching-Hsiang & Hung-Wen, 2008) Deficiency in cross cultural awareness results in opportunity loss for an organization. As organizations grow in the USA, it becomes imperative to hire a culturally aware staff. The staff should be able to develop positive attitudes towards establishing a more diverse workplace. The following three concepts pertain to cross cultural awareness and the impact culture awareness has on a business: communication, ethics, and etiquette.
Important Concepts
Communication
Communication is the key to an organizations success and has a significant attribute to culture. Communication is important to receive and send messages. It is the process of interacting and understanding others. Without the communication tool, a business could not successfully execute daily operations. Communication can be verbal and/or nonverbal. When communicating with international business, being able to effectively communicate can diminish and/or increase a company’s chance for success. Utilizing cross culture resources is prudent for those companies that wish...
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...eferences
Cantatore, G. & Quappe, S. (n.d.). Cultural Differences, Everyone's Business. Retrieved
November from http://www.culturosity.com/articles/CulturalDifferences
Cantatore, G. & Quappe, S. (n.d.). What is Cultural Awareness? Retrieved from http://www.culturosity.com/articles/whatisculturalawareness.htm Ching-Hsiang, L., & Hung-Wen, L. (2008). Cross Cultural Communication
. Review Of Business Research, 8(6), 138-142.
Gift, M. J., Gift, P., & Zheng, Q. (2013). Cross-cultural perceptions of business ethics: evidence from the United States and China. Journal of Business Ethics, 114(4), 633-642. doi:http://dx.doi.org/10.1007/s10551-013-1709-z.
The Holy Bible, English Standard Version
Okoro, E. (2012). Cross-cultural etiquette and communication in global business: Toward a strategic framework for managing corporate expansion. International Journal of Business
A large number of people from other countries come to the United States to get an education or for many other reasons and to be able to pursue the American dream. In our society and especially in workplace environment we meet people from different cultures and it’s essential to be able to work with them. It is so much easier to get along with each other when we can understand our cultural differences. It is very important to understand cultural, ethnic, and gender differences by managers and professionals in a business setting.
A cross culture misunderstanding is when there is a difference between two cultures in the interpretation of a behavior, words, gesture that have different meanings in the different societies. In today’s multicultural business environment it is instrumental that managers are culturally aware so as to enable productivity and maximum efficiency of their human resource.
Ahmed, M. M., Chung, K. Y. & Eichenseher, J. W. (2003). Business students' perception of ethics and moral judgment: A cross-cultural study. Journal of Business Ethics, 43(1/2), 89-102. Retrieved May 12, 2005, from ProQuest database.
We live in a country that is fueled by diversity. Cultural-sectioned neighborhoods, food, relationships, and clothing are prevalent all across the nation. There is a great need for diversity to be socially accepted. The fact is, is that diversity includes everyone, no one is alienated from being diverse; therefore, it is necessary for organizations to develop a platform for employers and employees to comprehend and acknowledge cultural differences through extensive training and collaboration, without jeopardizing the success of the organization. However, the challenge that most organizations face these days, is how to properly implement the inclusion of diversity in a global market, while promoting cultural awareness in the workplace.
In the 21st century, globalization has required the formation of cross-cultural communication, in which there are the numerous opportunities for humanity to exchange and communicate with people from other cultures in the world. Intercultural communication is the era trend and plays a crucial role in many aspects of life, especially in business communication. However, to avoid culture shock, people need to comprehend inhabitants’ the basic communication habits in an unfamiliar environment.
The world of business ethics is an old discipline in most parts of the world, and in most cases, is applied to the everyday business world. But in the case of China, the country of exaggerated numbers and inflated profit margins, business ethics has yet to be fully assimilated into the Chinese business culture.
Culture can be defined as the beliefs, values and the pattern of behavior of an individual within designated areas. The culture of organizations defines shared values and behavioral expectations. Cultural issues are especially basic issues all around the globe. These issues can happen in various routes relying upon the size, area and the custom culture of that institution. Social issues happen even because of the states of mind and how each individual comprehend in diverse business environment. Today, the corporate administrations and rising business firms have chosen to give the essential attention on trainings and classes at the multicultural working environment that will help them to understand and create
When one looks at cross-cultural communication in the organization one has to look at many deciding factors. Cross-cultural communication is also known as “Intercultural Communication” (Afghari, A., & Pourakbari, A. A. 2015 p. 37). When one looks at any organization one would see where cross-cultural communication plays a part. Cross-cultural communication in an organizations are growing. It is a part of our world whether we like it or not. They have different ethical beliefs. Whether we like it or not what seems to be the norm to use will not be the norm to someone else. Business have to understand that when they bring different cultures together they might have issues of ethnic as well. An article written by Kuntz and others said
Building effective communication skills and relationships within a single culture is often challenging. Bridging the gap between different cultures makes building communication skills and relationships even more difficult. I will discuss some of the challenges of cross-cultural communication and the pieces necessary to build effective working relationships.
It is said that people are the greatest assets to an organization and it is their beliefs, customs, perspectives, attitudes, and values that constitute to the culture that prevails in an organization. Culture, a very common word in today’s world, plays a very vital role in organizations and it not only affects an employee’s professional development but also their personal harmony. Culture gives a sense of belonging to people, a sense of who they are and how productive they are at their work place. It helps in interacting with each other at a work place.
In the workplace, it is common to encounter individuals of different cultures, ethnicities, and genders. This diversity can either lead to an introduction of new work methods, or it can lead to conflict between coworkers. In order to avoid conflict, and have all employees work as a cohesive team, managers must educate themselves, and their employees on the topic of cultural diversity. In order for your practices to be considered effective, you must not only respect and recognize an employee’s diversity, you must use their difference to benefit them.
With the rapid growth in globalization there are a number of firms who have taken their businesses abroad. Their challenge, cross cultural management and communication. An effective communication strategy begins first with understanding who the sender of the message is and who the receiver of the message is. Many companies have realized this and offer training in the different cultures to help better facilitate communication between leaders (Cross-Cultural Communication, mindtools.com). Without this basic understand between sender and receiver it can be very difficult for companies of multicultural to even begin to communicate. The second important understanding is that leaders must demand a cultural tolerance of acceptable behavior between cultures to facilitate effective communication (Cross-Cultural Communication, mindtools.com).
Whether it be talking to your foreign neighbour, or trying to strike a multi-million dollar business deal overseas, the ability to share information across different cultures is imperative to our everyday life. However, while intercultural communication can assist people of two different cultures understanding each other, it does not necessarily mean this communication will be effective due to an array of limiting factors (Swarthout, 2016). The purpose of this essay will be to assess the potentials and limitations that the application of intercultural communication can have in the current day. Discussion of this topic is important, as interaction with other cultures continues to rise through aspects such as globalisation, we must evaluate how
As I mentioned earlier, I thought I had very good understanding of cross cultural communication. I did not know if I would gain much in this class before I decided to take this class. For me, cross cultural communication was about talking with people with different cultures backgrounds. For example, two people are from two different countries; the communication between them is cross culture. However, I found that cross cultural communication is a more complex thing than I ever thought. The definition of cross cultural communication can be defined as the ability to successfully form, foster, and improve relationships with members of a culture different from one’s own. It is based on knowledge of many factors, such as the other culture’s values, perceptions, manners, social structure, and decision-making practices, and an understanding of how members of the group communicate—verbally, non-verbally, in person, in writing, and in various business and social contexts, to name but a few. I know this is a long definition. It is not as simple as I ever thought.
Communicating with other cultures characterizes today’s business, classroom, and community. Hence, the art of knowing how to communicate with other cultures should be a workplace skill that is emphasized. Various authors have studied on intercultural communication; however, their studies have diverse perspectives and emphasis. The various views give a balanced approach to intercultural communication. This paper outlines the various facets that authors have on the importance of intercultural communication in the field of education, business, medicine and counseling. In addition, perspectives that various authors have on intercultural communicate are