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Customer satisfaction project report
A project report on customer satisfaction
Customer satisfaction research report
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PROPOSAL
1. Title: Customers’ satisfaction on the implementation of ladies coach for KTM Komuter.
INTRODUCTION
What is Ladies Coach?
Ladies Coach is a coach that been reserved only for lady passengers when they are using KTM Komuter Service.
The Ladies Coach Icon:
The reason Ladies Coach was introduced to the public:
It has been introduced just to provide female customers the comfortable and safe journey. It’s also to avoid the risk of sexual harassment during the congested environment.
The Benefits of the implementation of Ladies Coach:
To reduced the risk of sexual harassment and pick pocketing during they in the train.
Avoiding the physical contact with the men customer
A leisure journey
How to recognise the Ladies Coach?
The Ladies Coach will be in the middle coach of the KTM Komuter train set.
The availability of Ladies Coach:
The Ladies Coach is available all the times including weekends and public holiday.
Ladies Coach can be board by whom?
Ladies Coach can be board by the lady passengers with different ages and boys below the age of 12 who are accompany by a female guardian or relative.
The difference between the Ladies Coach and the normal coach.
Ladies Coach using pink colour and can be identified through special sticker that been attached on windows and doors on board and external of the train. Banners also been hung at the poles painted with pink colour at the designated area of every station.
What to do if male passenger board on the Ladies Coach.
All the passengers need to give their full cooperation. The ladies customer can approach the male passengers politely and ask them to switch to normal coach. If the door has closed and the train is in motion, the male passenger is required to sit back and ...
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...n feels satisfied with the implementation of the ladies coach. Nowadays woman feel not safe being surrounding with men and mostly foreigners. Women easily become the victim of crime because of unaware with safety and security whenever they go.
There are many cases happened in the train that been reported before this especially in sexual harassment and pick pocket. Therefore, KTM Komuter take a drastic action by introducing the Ladies Coach to avoid the same cases .Since then, KTM received positive responds from all respondent. Most all respondents like the service facilities provide by KTM. While we also found out that certain user especially men quite disagree with Ladies Coach. Each station has one or two police officer guard to make sure only woman gets into the Ladies Coach. If they catch man inside Ladies Coach, they surely would be kick out by police officer.
The men in the subway cars make no effort to break through the barriers. They take no initiative to interact and stop the boys from the risky situation the put themselves in. The men seem to excuse themselves and the boys' actions by reminiscing their boyhood and all the brave adventures they had in their lives. Instead of ...
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In conclusion, the poem “On the Subway” by Sharon Olds discusses the insights of a woman on a subway. The woman feels somewhat threatened by the boy sitting across her. The author of the poem utilizes tone, metaphor, and imagery to give prominence to the contrasts between the man and
Some of the societal growth or developments would have been realized since there would be an equal allocation of the public financial resources within the society, and, therefore, every societal need would be met. There would also be the quick delivery of services such as water, education and also health services because of the acceptance of equality to reign between men and women. Another change that the society is also likely to experience when both men and women are considered to be equal is that on conflict-related issues with respect to gender. Over an extended period, the society has always had various forms of gender-based conflicts and even gender-based violence. Up to date, there are still various measures that are undertaken to address such kind of sexist cases. Therefore, if men and women are viewed as equal parties, then such cases will decline at a higher rate and the society will remain conflict free (Mauk, John and John
I had to ask the lady to go to men 's fitting room when she replied that she was female but left the fitting room because of the hostile environment. Even though she really was a woman but because people could not get a womanly cue from her them they assumed that she was a male thus their hostility towards her entering a woman 's only
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For the first time in NHL history, a female will serve as a full time coach.
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...satisfied and comforted. People in the tail section were utterly exhausted and lost their hope after experiencing a host great turmoil. The most serious and crucial problem I found in the movie is that a manager from the head section regularly visits the rear section and take some children with her. In the latter half of the movie clearly demonstrates how the children are being ‘abused’ with several purposes. Immature children with short stature go into the engine, the heart of the train, and modulate the saw teeth not to be mingled with each other. At the place where they have to lower their heads and close their legs, the innocent children were being sacrificed for the unknown people. Children with pure spirits became the victims of the pleasure and fortune of the greatest number of people. Who on earth would pledge the rights of the children and their parents?
To entice the weary traveler, accustomed and outraged by the rough, tiresome, and jolting rides on planes and trains, improvements have been made over the decades to pamper the passenger. Mechanical changes and physical changes enhance the traveling experience. Although airplane seats are space-efficient to the point of restricting movement, they are similar to the living room easy chair, reclining and cushy. At the push of a button, pillows and blankets are available. To distract, rather than to nourish, miniature bottles of liquor are served with plastic glasses. In comparison, traveling by train is similar to a luxurious hotel, in motion, with its ...
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