Corporation and Family -- An Integrated Analysis of Human Resource Management in Hotel 373

1927 Words4 Pages
bulb-icon

Recommended: Understanding the hotel industry

Located at 373 Fifth Ave in Manhattan, Hotel 373 is a small, boutique styled hotel nestled in the shadow of the Empire State Building. It’s proximity to one of New York’s most iconic landmarks attracted a booming stream of tourists.

Opened in 2007, Hotel 373 is held under the management of the Hersha Hospitality Management Company (HHMC), which also manages over a hundred other hotels within the country. Due to its petite size, the hotel currently operates with seventy rooms and a staff of thirteen employees under the guidance of the general manager, Gary DeSoiza. The remaining twelve employees include one front office manager, seven front desk operators, two housekeeping directors, and two engineering/safety managers. The day-to-day housekeeping responsibilities were outsourced to a vending team assigned by HHMC. The same applies for the Human Resource department, HHMC has an umbrella Human Resource department which covered the needs of Hotel 373.

In 2010, the hotel has an occupancy rate of 82.9% and the average daily rate of $190.18. The hotel’s high quality service and the reasonable price grossed numerous positive reviews on both Guest Satisfaction Surveys and tourism websites such as Fodor’s.

The remaining facts within this analysis were largely gathered through a one-on-one interview with the front desk manager, Nikki Sukthong on April 3rd. Sukthong has worked for HHMC for over twelve years. She received formal training in hotel management before being appointed to her current position at Hotel 373 two years ago. Her responsibility includes the day-to-day management of the hotel and its staff. She is responsible for all the guest reservations as well as housekeeping reports and a general engineering/safety repo...

... middle of paper ...

...oration instead of a family, which is crucial since the employees will not only consider themselves as members of the family but also the employees employed by HHMC

In conclusion, Hotel 373 maintains a fairly good balance between the ‘cooperation’ and the ‘family’. It is important to keep this balance in the future so that employees can work in a good environment while having high professional standards on themselves.

Works Cited

Nikki Sukthong. Personal Interview. 2011/4/3

Edwin Reingold, ‘Made in Japan: Akio and Sony’. Saiget Production 2004

http://www.bps.org.uk/media-centre/news.cfm?id=800506524

Mary Kay Ash, ‘The Mary Kay Way: Timeless Principles from America's Greatest Woman Entrepreneur’. Blue Book Produce 2007

http://www.siasat.com/english/news/uk-bae-saudi-corruption-case-resurfaced

PricewaterhouseCoopers, ‘Confronting Corruption’, 2010

Show More
Related

  • Outliers: The American Dream

    1146 Words  | 3 Pages

    Out of the three examples he wrote about, one’s motto was to ‘eliminate excuses’. In 1980, John Paul DeJoria (who was then living in his car) and Paul Mitchell (a hairdresser) started their company, John Paul Mitchell Systems, of selling shampoos and conditioners. Their starting capital was only $700. It was a rather unpromising time to start a business, with inflation at 12.5 percent and interest rates at 18 percent. Previous to the start of the company, DeJoria grew up poor in the Los Angeles area. He did not have the money to attend college, so he took numerous sales jobs, including a succession of positions at hair-care firms. In fact, he got himself fired from most of them. This had a profound effect on him as he told Charles Payne on his radio show. “When people fire you for not being their kind of manager, it makes you want to be your own manager,” DeJoria said. DeJoria later teamed up with Paul Mitchell. Unfortunately, a European investor pulled out of their business before they were able to launch. This left Dejoria and Mitchell with practically nothing. So before the first bills were due, DeJoria packed his new hair product in his trunk and found his own buyers going door to door. Perseverance pays off, as DeJoria and Mitchell’s privately held company makes 90 hair-care products that are sold in 100,000 salons nationally and in 80 countries today. DeJoria’s advice to

    Read More

  • Mary Kay Cosmetics: Sales Force Incentives

    1943 Words  | 4 Pages

    Mary Kay Cosmetics is a company known for providing women with exceptional opportunities for professional achievement and economic success and rewarding women for their success. Mary Kay Cosmetics uses several programs to motivate, recognize, and develop its beauty consultants, which include recognition in a monthly magazine, annual events, gifts and prizes and most importantly, financial incentives. At the heart of the financial incentives Mary Kay provides is the three car programs offered to beauty consultants at different stages of their career. The car programs have proven to be effective motivators; however the costs to the company have skyrocketed as the number of car winners as a percentage of beauty consultants has doubled, despite increases in program qualification requirements. The VIP car program is the main cause of concern for May Kay because of the large number of leased VIP cars, high interest rates and insurance premiums, and large losses on cars in service for short periods of time. Mary Kay's top management is now faced with finding a solution to rising program costs of their powerful incentive plan while maintaining sales force moral and motivation. The key issues that must be considered in finding a solution to the high costs of Mary Kay's Marketing Plan are how beauty consultants will respond to changes in the incentive plan and how implementing the necessary changes will affect the sales force.

    Read More

  • Careers in Lodging and Food and Beverage Management

    1380 Words  | 3 Pages

    Now that you know what the positions are looking up the details would be the next step. The General Manager of Hotel and Lodging is responsible over all the operations of the hotel. It is important for the General Manager to make sure that timings run smoothly and all employees are doing their jobs and the guest are happy. In order to get this job done there are several directors that report to the General Manager. The Director of Human Resources oversee the Human Resources Department where all of the employees needs are taken care of and the hiring/firing of employment takes place.

    Read More

  • Management Analysis of Hilton Hotels

    1797 Words  | 4 Pages

    Hilton Worldwide carries out business through three segments: (1) management and franchise; (2) ownership; and (3) time-share. These business segments enable management to capitalize on strengths like brand recognition and economies of scale. The company focuses primarily on the management and franchise segment which consist of 3,918 hotels with 610,413 rooms. Managing the properties, rather than owning them, allows the company t...

    Read More

  • Accor Hotel Case Study

    1089 Words  | 3 Pages

    Accor Hotels is a multinational hotel group which owns, operates and franchises over 3700 in 92 countries representing several different brand names. The brands they represent range from budget, economy to five star accommodation. This hotel group is classed as a large organisation, they call their Human Resource department Talent and Culture this department consists of managers and staff who 's main focus is the Human Resource Management roles and responsibility. The Human Resource role and responsibility within the Accor company is the human resource manager as it a large business, this department supports business and running of the business. The human resource manager is responsible for employee engagement, employee relations, recruitment and selection, health and safety and legislation.

    Read More

  • Portman Hotel Case Study Essay

    1331 Words  | 3 Pages

    The Portman hotel is one of the luxury hotels in the hotel industry. The size of the hotel is relatively small; it has only 348 rooms and 21 floors. The objective of this hotel is to bring Asian hospitality to the US. This hotel is different from other hotel because it offers the services of personal valet and also it had “ no rules for the guests”.

    Read More

  • Fontana Case Study: The Happy Guest Relationship Management System

    1548 Words  | 4 Pages

    The Happy Guest Relationship Management (HGRM) system has seen huge success in its implementation into Hotel Lugano Dante and Hotel Berna’s business operations. The system has allowed for the continued expansion and growth of these hotels, enabling Fontana to provide a five-star customer service experience within a four-star hotel. Through capitalising on technological innovations Fontana was able to achieve these competitive advantages and standout in an otherwise saturated market. The further development of this system will ensure that Fontana is able to sustain this success and promote future growth.

    Read More

  • Global Leader of Hospitality: Hilton Hotels and Resorts

    1944 Words  | 4 Pages

    “One of the most distinct reward schemes utilized at Hilton hotel is the “Spirit to Serve”. Hilton’s most vital concern is the employees and is considered as the most vital principle in the hotel. Employees always search for an environment where they can adjust themselves better, satisfy their mind and soul and personal development. Hilton offers a home like atmosphere and pleasant working environment to their colleagues thus holding a reputation of employee caring, dependable associates which are not only ethical in their jobs but trustworthy.

    Read More

  • AVON and Globalization

    1090 Words  | 3 Pages

    Colbert, Catherine (b) (2011). Mary Kay Inc. Hoovers Business Research. Retrieved 2011, January 29 from Proquest Database.

    Read More

  • Exciting Career of Hotel Managment

    1029 Words  | 3 Pages

    Hotel Management can be described as running or managing a hotel. Hotel managers are in charge of everything from housekeeping and reservations to catering and concierge services. The Hotel industry as a whole benefits from increased travel. It comprises of businesses that provide services, primary accommodations, food and beverages.

    Read More

  • Organizational Structure and Culture of Rolls Royce

    1783 Words  | 4 Pages

    Advantage of hieratical organisation Employees know their objectives clear in their job task and carry out efficiently. Beside that, every staff specialised their job. For example: engine designers responsible for designer and develop engine. HR staff responsible recruits and select people. Divide of labour and specialization can be applied so that it increase the working efficient and reduce operation cost.

    Read More

  • Abraham Maslow’s Hierarchy of Needs

    1663 Words  | 4 Pages

    When one thinks of what families do for each other, they will most likely think of care. More specifically they think of the care that a parent has for their child. Parents have to meet certain “needs” for the child in order for the its healthy survival. Children must be fed and clothed. Parents must also watch over the safety of and be the friends of the children. Cheering on in good times and making their child the best it can be are also responsibilities of parents. The family metaphor is used when describing the Human Relations method of management. In this the management of a company is seen as the parents and the employees are seen as the children. Employees, as seen as the children also have certain needs as well. These needs are very similar.

    Read More

  • Human Resource Management

    1222 Words  | 3 Pages

    An organizational human resources department utilizes the hiring and firing process to meet the organization’s personnel needs. Organizational human resource departments are charged with the oversight of an organizations administration department. The practice of hiring and firing people is a process employer’s conducts on a daily basis. This process has to be done in a proper manner and not in haste. The implication that can occur from the improper hiring and firing process could and can have a positive or negative impact on an organization. Therefore, employers must carefully evaluate their decision to hire/fire individuals and its impact on the organizations’ workplace environment and others employees. Human Resource Management is important for an effective organization. In today’s organization, HRM is valuable to the organization because of increase legal complexities and its known for improvement in productivity. However, management should realize that poor human resource management could result in an outburst of hiring process followed by firing or layoffs. According to (Satterlee 2013, p. 194), “Hiring the best candidate who is also a good fit for the organization is crucial for the success of an organization, because a poor hiring decision will have repercussions across the entire organization”. Satterlee made a valid point because poor hiring could have an impact on the bottom line performance of the firm. In other words, HRM is the contributing factor to the success of the organization including motivating and maintain the staffs. The purpose to the motivation is to ensure that all employees grow to a full potential. According to (Sims 2006, p. 5), “HRM efforts are planned, systematic approaches to increasing organizati...

    Read More

  • Analysis of Hilton Hotels

    870 Words  | 2 Pages

    The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.

    Read More

  • Hampton Inn Case Study

    399 Words  | 1 Pages

    b)     Managers – that they have very little to no control over their property or employees. It seems like many important decisions have been taken away from managers, and they can not react in the best interest for the hotel chain because what’s in the customer’s best interest is usually not the same as the company’s best interest.

    Read More

More about Corporation and Family -- An Integrated Analysis of Human Resource Management in Hotel 373

Open Document