Complaint of service/negligence
With reference to the application submitted in October, I wish to express my dissatisfaction to the service I have received. The following overview summarises my discontent:
1. When I sent my application (birth certificate & student finance letter), I was told this was not an acceptable form of identification. – Now having perused your website, it is clearly visible on the www.rbs.co.uk/id page that the aforementioned documentation are acceptable forms of identification, so why was I told otherwise?
2. On return of my student finance letter there was no birth certificate! – This has caused immense problems, and I still have not had it back! – I presume it is lost. – This is the crux of my complaint, and it concerns me how such an important piece of documentation can result in such negligence.
Surely it is the first prerequisite of the Royal Bank Of Scotland (RBS) to ensure all important documentation is fully returned, and that the organisation works in adherence with procedures set out on the company’s website?, my third party advice (citizens advice & a consumer law advocate) most certainly think so, as do I a consumer & student of law.
I hope you can take in to account the fact as I am a current law student, I have restricted funds due to my intense studies, and that even the payment of a birth certificate has been restricted, and one which I feel I do not have to make, due to the lack of duty of care portrayed by the RBS.
I chose the RBS as I heard what a reputable service provider it was; following this ‘hiccup’ I will not be pursuing a bank account, nor will I be advising anyone to do so (within my rights stipulated under The Human Rights Act 1998, section 10 -& will certainly not constitute traducement or vilification upon my part). Moreover my family and peers are fully aware of the situation and it is one of great disappointment.
Please assume this to be a complaint of negligence towards a potential consumer along with a serious breach of consumer rights. Should I get no response, I may consider contacting an alternative resolution scheme. I will also consider sending this letter to the CEO and/or a person higher up the hierarchal structure.
Furthermore, the reason for bringing this matter to your attention is simply because I believe there to be an act of gross negligence along with a lack of consumer responsibility from the RBS.
The decision in Equuscorp is significant, as it has made clear several principles that were once ambiguous under Australian law. It ratifies that restitutionary remedies are unavailable for a claim for money had and received where recovery would reduce coherence in the law. Furthermore, Equuscorp has confirmed that a bare cause of action can be assigned where the assignee has a genuine commercial interest in its enforcement.
...e a loss otherwise. The management’s lack of legal knowledge might have led them to assume that it was the McCaulleys’ responsibility to read all the terms and conditions, and simply refunding the deposit would satisfy these terms. In my opinion, NFM, like many other businesses, may have believed in consumers’ naivety. NFM did not foresee that the McCaulleys would bring the issue to court and appeal the trial court’s decision. The company managers did not follow the golden rule of treating others like they would like to be treated, and failed to consider the public disclosure test and the universalization test. As a result, the McCaulleys received only frustration in return for their patience in doing business with NFM. Had NFM had a clear formal policy about representing the contract terms to customers prior to billing them, the situation would have been different.
The plaintiff Michael Aloe, widower of Robin Aleo, brought a suit individually and on behalf of his wife’s estate in Massachusetts/ U.S. First Circuit, against SLB Toys, Amazon.com Inc., Toys “R” Us, and Amazon.com Kids, Inc., after his wife dies from injuries sustained when an inflatable pool slide collapsed while she was sliding down. The decedent was attempting to slide down head first in an inflatable, in-ground swimming pool slide imported and sold by Toys R Us. The pool slide collapsed and caused her to strike her head on the concrete deck of the pool. The decedent fractured two cervical vertebrae and suffered a severed spinal cord. She died the following day after she was removed from life support.
“One of those obligations is that it must exercise a proper degree of care for its patients, and, to the extent that it fails in that care, it should be liable in damages as any other commercial firm would be
Jack’s case is an example of medical negligence. The physician that prescribed the prescription should have done a full physical and medical exam on the patient. Jack’s physician failed to ask if he was allergic to any medication. Before prescribing any medication one of the first questions should be what or if they are allergic to anything. Jack faced several health complications such as difficult breathing, turning red, and falling to the floor. He went into anaphylactic shock due to the fatal allergic reaction. The last encounter with Sulfa, Jack developed a rash due to the allergic reaction. Health professionals are required to undergo training
Jan Schlichtmann, is the head of a small firm of personal injury attorneys, who is also known to be a successful lawyer in Boston. This small firm only takes on cases they believe they can win. Their clients are for the most part too poor to pay legal fees. Schlichtmann 's firm pays for the legal costs. In which they hope they can gain a portion of an eventual settlement.
...es, their managers, and their employees all act accordingly and fairly when selling products in the market place. According to Hekman (2011) in 2010 alone the BBB received over 25,000 complaints from consumers and success rate nearly perfect at 84% for creating a binding resolution for the consumer. This shows that it can help shape ethical behaviors in business, by working with managers and clients to create a mutual understanding of expectations from the general public of a company.
Clinical negligence is a civil case wherein an individual may claim compensation for the suffered damages or death of the patient, that results from medical malpractice by the liable health care provider.
The user requirements were not taken into consideration thus affecting the purchasing orders, poor management of inventory, the manufacturing and finance department were not integrated. This also required a lot of recoding thus costing AMP Canada further investment
Negligence, as defined in Pearson’s Business Law in Canada, is an unintentional careless act or omission that causes injury to another. Negligence consists of four parts, of which the plaintiff has to prove to be able to have a successful lawsuit and potentially obtain compensation. First there is a duty of care: Who is one responsible for? Secondly there is breach of standard of care: What did the defendant do that was careless? Thirdly there is causation: Did the alleged careless act actually cause the harm? Fourthly there is damage: Did the plaintiff suffer a compensable type of harm as a result of the alleged negligent act? Therefore, the cause of action for Helen Happy’s lawsuit will be negligence, and she will be suing the warden of the Peace River Correctional Centre, attributable to vicarious liability. As well as, there will be a partial defense (shared blame) between the warden and the two employees, Ike Inkster and Melvin Melrose; whom where driving the standard Correction’s van.
Review the scenario below. Consider the legal principles influencing the likelihood of any successful action against Steve in negligence.
It seems as though Brad and Chardonnay have been subject to professional negligence, or more specific negligent misstatement. Professional negligence is very similar to general negligence, one of the significant difference being you cannot claim for economic loss within general negligence but you can in professional (provided specific criteria are met).
Noel, Dix. “Defective Products: Abnormal Use, Contributory Negligence and Assumption of Risk” Vanderbilt Law Review. New York: Bedford/St. Martin’s, 2002. 313-23. Print.
When entering a restaurant, I usually expect to leave full, satisfied, and wanting to come back again. I believe that many people expect the same thing. If I am paying for a service, I expect for it to be impeccable. When I receive poor service, I act based on the circumstances. I can be outspoken, quiet, or apologetic when I receive poor service.
Besides, the staff always gave the empty promise to customers. Picture below is a complaint by a customer, our staff have promise to contact her next week but after 3 weeks still not contact yet.