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Communication concepts nursing
Importance of communication in healthcare
The importance of a nurse patient relationship
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This essay will highlight one of the key concepts of nursing .The concept that will be discussed in this essay will be communication, the reason for this chosen concept is that communication plays a vital role in everyday occurrences which defines how a situation is perceived by yourself, others and how communication is effectively handled . There will be a definition on what communication is also an evaluation of the chosen concept will be explored throughout this essay.
Communication can be defined as a social interaction where at least two interacting agents share a common set of signs and a common set of rules (Schramm, 1954). There are different forms of communication, verbal and non-verbal. Verbal communication can be defined as a medium for communication that entails talking using the spoken word, such as talking face-to-face, on a telephone, or as a speech. With verbal communication the effectiveness can be determined by the use of jargon free language so that the patient is able to relate and relay the information supplied. Use open and closed questions allowing the patient to be able to converse with you about and problems he or she may be concerned about, this also benefits the health care practitioner as it allows them to confirm that the patient understands what is being said. In addition, it is also essential to take into account tone and clarity of speech as patient can be hard of hearing and misunderstand the matter at hand which could lead to unnecessary errors.
Non-verbal communication can be defined as a medium for communication which entails using cues via body language to convey message content. Facial expressions, body gestures, and voice tone are forms of nonverbal communication (Essentials of Communication...
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... a point of reference in future practice and implement communicational skills which have been learned while doing this essay.
To conclude in order to have effective patient centred care, communication must be involved. It is vital as a nurse to take into consideration that communication plays an important role in practice and nurses must be aware of all the different types of communication discussed in this essay. It is evident in this essay that lack of communication can prove unfavourable to the patients’ wellbeing but according to (Swinny, 2010) communication can build relationships not only amongst patients and nurses but also with nurses and staff. Altogether communication is needed in all aspect of nursing and must be implemented with staff and with patient to avoid complication and ensure safe and effective practice which is apparent throughout this essay.
The 6 C’s of Nursing form the backbone to high quality nursing care (Cummings 2012). They consist of courage, commitment, competence, care, compassion and communication. Initially they were formed in response to the failings that occurred at the Mid-Staffordshire NHS Foundation Trust, therefore leading to the development of the Francis Report, which highlighted a whole system breakdown (Francis 2013). The main aim of their development was to reintroduce the importance of these core values to the success of nursing care. Communication is defined by the Chambers Dictionary as the process of imparting information to another person, via correspondence that may be verbal, non-verbal or written contact (Schwarz 1994). This definition is supported
“Communication is the heart of nursing… your ability to use your growing knowledge and yourself as an instrument of care and caring and compassion” (Koerner, 2010, as cited in Balzer-Riley, 2012, p. 2). The knowledge base which Koerner is referring to includes important concepts such as communication, assertiveness, responsibility and caring (Balzer-Riley, 2012). Furthermore, communication is complex. It includes communication with patients, patient families, doctors, co-workers, nurse managers and many others. Due to those concepts and the variety of people involved, barriers and issues are present. Knowing how to communicate efficiently can be difficult.
Nurses today need to have excellent communication skills. Receiving information from patients is the most important aspect of nursing. If nurses are unable to communicate with their patient then they would not be able to have a relationship with them. Communication is where two or more people interact with each other, by using sounds and words, this is verbal communication. Some individuals have different behaviors where they try to express themselves to others without using spoken words, this is non verbal communication. Once nurses have the proper communication tools, techniques and evidence based practice, when communicating with their patient, they would get the necessary information needed from the patient to properly diagnosis them.
In nursing practice, communication is essential, and good communication skills are paramount in the development of a therapeutic nurse/patient relationship. This aim of this essay is to discuss the importance of communication in nursing, demonstrating how effective communication facilitates a therapeutic nurse/patient relationship. This will be achieved by providing a definition of communication, making reference to models of communication and explaining how different types of communication skills can be used in practise.
Communication is the process of conveying information to each another using words, actions, or by writing the information down to be read by another person. Communication is something that most people do at some point each day, and is an important part of life especially in a working environment. “The concept of communication is an essential part of every profession, and it is required to foster and maintain healthy relationships”( Jasmine, 2009, para. 1).
Communication is an important concept of caring in nursing because the nurse has to know how to communicate efficiently in order to get the patient to trust the nurse enough to open up to the nurse and also the nurse needs to communicate respectfully to show the patient that they genuinely do care about their health and want to help them as much as they
After removing those communication barriers, proper communication skills should be applied to nursing field that will be beneficial to a therapeutic relationship. It is because patients could understand their situations and ease their worries toward the implemented treatments. From the views of nurses, they could give the best care services to the patients since they could start an appropriate care plan to deal with their complaints. The proper skills are adopted in nursing field as
Professional communication is an important skill required form nurses, midwifes and other health professionals to ensure the safety of patients. In the context of health, communication is a two-way interaction process which involves both patients and healthcare staff to ensure the safety of patients is not in jeopardy. Professional communication includes speaking to patients verbally and non-verbally as well as hearing them in return. This does not only ensure that medical information, instructions, treatments and recommendations, are appropriately, accurately, correctly, clearly, and coherently delivered in timely manner, but also it does consider patient’s feelings, concerns and safety. In the context of patient safety, this essay will explain
Three aspects of effective communication related to leadership and management in nursing will be discussed in this section: effective communication between a leader and his/ her followers, effective communication between professional peers, and effective communication between health care providers and patients. These three aspects will be discussed because
Non-verbal communication decodes messages using body language and facial expressions. Therefore, non-verbal communication is a type of language as its own that can be used universally. This includes, touching behavior, proximity, eye contact, gestures and many more. Furthermore, non-verbal communication can be misinterpreted as well because people from other countries has different ways of interpreting gesture...
Nurses have a role as professionals to deliver care effectively. The nurses in healthcare facilities have to engage with patients in order to deliver care efficiently. Nurses have to educate patients to promote health in the communities. Nurses have to be able to communicate effectively with patients to promote health care and minimize health risks. Schooled aged children are in their rapid growth stage and lack the knowledge to promote a healthy lifestyle and prevent chronic illness. Nurses have many barriers that interfere communicating effectively to younger children about their educational needs. Many authors introduced interventions to promote effective communication techniques in order to provide a healthy environment for teens and children.
Effective communication is an important skill needed in all facets of health care. Helping people at all levels through communication empowers them to recognize the important issues, find a common ground for action, and aides in implementing their decisions. Nurses need to place an emphasis on effective communication skills and be aware at all times of how they are coming across to the practitioner, the patient, and family members. Technology is continuing to improve the way we, as nurses, can communicate with others in health care and in our communication with our patients. Effective use of health communication and health information technology has “the potential to improve health care quality and safety, increase the efficiency of health care and public health service delivery, … support care in the community and at home, facilitate clinical and consumer decision-making, and build health skills and knowledge” (Blais & Hayes, 2013).
Through this experience, I have become a better nurse. I am more aware of key strategies that I can use with my patients who are unable to clearly verbalize their needs, and I have a broader understanding and increased appreciation for communication. This is something many take for granted every day, and it is such an important factor in fulfilling our needs. Without communication, nurses are unable to provide care to patients because the nurses do not know what the patient’s needs are. Therefore, as nurses, it is extremely important and our responsibility to efficiently communicate with all of our patients each and every day.
During nursing process, the communication can be defined as sharing of health-related information between a patient and a nurse, with both participants act as sources and receivers at the same time (Sheldon, 2004). The information may be verbal or nonverbalwritten or spoken, personal or impersonal, issue-specific, or even relationship-oriented. Receptiveness, assertiveness, empathy, clearness, attentiveness, honesty and non-judge mentality are essential factors to make an communication effective (Flinders University, n.d.). Cultural and linguistic diversity (CALD) people can be defined as English and non-English speaking people representing different backgrounds and communities from different cultures (Optus yes, 2015). The objective of this
The term ‘Therapeutic communication’ identifies the way in which a nurse and patient interact, with the main focus being on advancing the emotional well-being of a patient; (Sherko E., et al, 2013) nurses will use this to deliver support and information to Edna. Effective communication skills are essential within nursing and are often seen as one of the main skills necessary for nurses to support patients and their families (Bramhall E, 2014). There are many forms of therapeutic communication that can be used in