This paper will review the leadership style of Pearl Whtiman, owner of the Longhorn Restaurant. Whitman’s leadership and management styles were very closely related and were both consistently aloof and ineffective. Whitman’s small business employed approximately 15 people ranging from 15-70 years of age. The employees of this business were frequently left to their own devices in regards to crisis management, maintenance and repair, and employee relations. After nearly 25 years of business and years of increasing withdrawal by Whitman, the small restaurant was forced to close and enter bankruptcy.
The first aspect of leadership that Whitman was lacking was communication. Communication is the human connection required to build relationships whether among employees or between the staff and customers. This connection is particularly important in an industry based so strongly on service. Whitman’s approach to business communication was to let someone else handle it. She frequently sent word of termination to one employee through the service of another, and if a problem with a credit account came to light she would often delegate the responsibility of figuring it out to a waitress or cook. Whitman also failed to communicate job duty expectations appropriately. Many times employees had no idea what their jobs entailed until they were told they were doing it wrong or failing to perform a required task. According to Adubato (2009) this confusion about what each tasks employee is responsible for creates even more communication issues and can lead to hostile feelings in the workplace. In the case of the Longhorn Restaurant the hostile feelings only served to create more problems which also went unanswered by Whitman. The lac...
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In an evolving culture of dedication and communication, employees know desire up-to-date and precise information. Efficient communication enables employees to adapt because they have the needed information available (Smith & Milligan, 2015). This strategy will be more effectual because companies that can align individual and corporate goals will experience more prosperity. To achieve this aim, Jeffers needs to commit to becoming an exceptional communicator, otherwise leading effectively is unfeasible and he will continue to experience organizational culture
Chad Miller, manager of Buffalo Wild Wings in Dubuque, excellently showcases leadership characteristics each time I work with him. Throughout my one and a half years working underneath him, I have witnessed many great exchanges of leadership from Chad to customers, employees, and his other managers. He remains professional, shows his passion for the sports within the restaurant, as well as the food and atmosphere, clearly communicates effectively, and has inspired many people to move up within the company. However, another great example of leadership comes from the Director of Student Life, Diversity, and Leadership of Northeast Iowa Community College, Kara Popp. She exudes professionalism, while maintaining a light atmosphere during the time I work with her. Her communication style clearly shows her passion for the school by consistently instilling excitement and enthusiasm into her audiences. As president underneath of Kara, I have transformed into a proper leader. Although my previous leadership experience, as an 18 year old manager at a McDonald’s restaurant, showed my immaturity throughout my tenure, but beca...
Vroom, V. H., & Jago, A. G. (2007). The role of the situation in leadership. American
Everyone was expected to know how to do their jobs and if they didn’t know how to do something they had to “figure it out”. Needless to say, mistakes were made. Of course, natural leaders emerged and became pseudo role models to a few of us but the firm never made the step to establish role model relationships for training purposes. Furthermore, our constantly heavy workloads made it difficult for us to watch or learn from any one person because the few people who would have been consistent role models were regularly traveling for business and were not available to offer their guidance to the younger or less seasoned
Mlls, D. Q. (2005). Leadership How to Lead, How to Live. Boston: Harvad Business School Press.
In order to understand the thought process of leadership during a crisis, the authors state that we must first understand a conceptual model that is theoretically grounded, (Combe & Carrington, 2015). The conceptual model is divided into two elements, the descriptive and prescriptive mental models, (Combe & Carrington, 2015). The descriptive mental model focuses the external changes that occur during a crisis. The prescriptive mental model concentrates on future actions that need to be implemented to derail the cognitive overload due to continuous external changes as the situation unfolds. The prescriptive model aligns objectives, providing clarity to future implications related to the crisis, (Combe & Carrington, 2015). The authors, Combe & Carrington, (2015) have noted the importance of longitudal research perspective to capture the thought processes of interaction, communication and problem solving in a crisis. This type of research method is instrumental in depicting the challenges to incorporate better solutions to evolving situations. Sense making in a crisis defines these issues to ascertain the complexity and provide meaning to the event, (Combe & Carrington, 2015). Sense making entails the filtering of excessive data to identify the areas of importance. This perspective provides a means of taking a negative, that being disruptive and changing it to a positive or opportunity for
Kouzes, J. M., & Posner, B. Z. (2006). A Leader’s Legacy. San Francisco, CA: Jossey-Bass.
Kouzes, J. M., & Posner, B. Z. (2006). A Leader’s Legacy. San Francisco, CA: Jossey-Bass.
Communication is key to any family dynamic; without communication no one knows what is going on and people get isolated. In Franz Kafka’s Metamorphosis, the family’s communication, or lack thereof, is a big problem. Gregor’s metamorphosis into a world of complete isolation is seen through four stages of communication.
This case study demonstrates a young woman leader, Toby Johnson, who used to serve in the military as a pilot and attended Harvard Business School, joined PepsiCo’s Leadership Development Program (LDP), and was working in the management team at the Williamsport plant. She determined to forge ahead, and led the plant to achieve the Level 3 CI and also won the Doolin Award, which the Williamsport plant had never achieved before. The problem that Johnson encounters currently is that if the plant should continue to forge ahead and achieve the ultimate Level 4 CI, which will cost huge amount of money and efforts with the risk of her sudden leave of plant.
In order to understand the thought process of leadership during a crisis the author states that we must first understand a conceptual model that is theoretically grounded, (Combe & Carrington, 2015). The conceptual model is divided into two elements the descriptive and prescriptive mental models, (Combe & Carrington, 2015). The descriptive mental model focuses the external changes that occurred crating the crisis. The prescriptive mental model concentrates on future actions that need to be implemented to derail the cognitive overload due to continuous external changes as the situation unfolds. The prescriptive model aligns objectives providing clarity to future implications related to crisis, (Combe & Carrington, 2015). The authors, Combe & Carrington, (2015) have noted the importance of longitudal research perspective to capture the thought processes of interaction communication and problem solving in a crisis. This type of research method is instrumental in depicting the challenges to incorporate better solutions to evolving situations. Sense making in a crisis defines these issues to ascertain the complexity and provide meaning to the event, (Combe & Carrington, 2015). Sense making entails filtering excessive data to identify the areas of importance. This perspective provides a means of taking a negative that being disruptive and changing it to a positive or opportunity for improvement.
Northouse, P. (2010). Leadership: Theory and practice (5th ed.). Thousand Oaks, CA: Sage Publications, Inc.
Within the last decade, society has seen an alarming transformation in the efforts of effective communication. These changes have been both positive as well as negative. Influential leaders in the civilian sector, as well as the military, have found themselves dealing with either internal or external issues on a daily basis. Value-based leadership, self-reflections, and communication: these three terms are the guiding principles that can successfully rebuild today’s labor force. Wrongful communication tactics can leave behind an echo effect, damaging a company 's status permanently as information nowadays is persistent, retrievable and ubiquitous (Zamani, Giaglis, & Kasimati, 2015).
Visual Communication could be described as processes that rely primarily on rich visual content as the means of conveying information through words, photos, colors, shapes, and many other components. However, visual communication explores the use of graphical components in achieving communication goals. Visual communication has both critical and practical parts. According to the current book we use in the class “Visual Communication, Images with Messages”, the critical part of visual communication is known as visual rhetoric, which explores the way that designers use visual elements to influence audiences.
It is becoming increasingly important to recognize the role of good leadership communication as an ingredient towards building a successful organization, gone are the days when communication was merely intended to transfer information from management to its workers. Classical management theories are often seen as highly structured, hierarchical and emphasis on the strict division of labour. But a moment’s reflection shows that these theories are less sophisticated in dealing with intricate issues of modern organisations, further we will also observe that how pro-management bias of classical theories is making it less popular among the new generation of managers. In this essay, we are going to demonstrate how good leadership communication can contribute towards employee effectiveness and thereby building a successful organisation.