CONTENTS
INTRODUCTION 3
CUSTOMER COMPLAINTS 3
LEADERSHIP CHARACTERISTICS 4
FACTOR CONTRIBUTED TO DEVELOPMENT OF ISSUE 5
CONMTEMPORARY THEORY OF LEADERSHIP 5
FOUR STRARTEGIES 6
EVALUATION 7
CONCLUSION 7
REFERENCES 8
LEADERSHIP
Leadership can be defined as a process to lead a group of people under a specific agenda or aim and also we can say that leadership is quality of a person to transfer the energy of people into a constructive way to achieve goals.
In this task I am appointed as a manager of venture health care centre which is perform poorly from last two years. So, I have chosen scenario of patient’s complaints about health centre and its services. In this task I will discuss what are consumer complaints? Why they are? And what are their solutions? Moreover, I will discuss about the leadership characteristics that would need as a manager of health centre, factors contributed to the development of chosen issue, contemporary theory of leadership, strategies that would I used to manage the issues, evaluate the success of these strategies.
Body
1.There are number of complaints by patients or consumers. There are num...
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.../dynamicnursingeducation.com/class.php?class_id=100
http://www.paross.com/leadership/
http://www.ehow.com/list_6330660_important-leadership-theories.html
http://stupidstuffsfordummies.wordpress.com/2011/08/26/what-is-the-difference-between-traditional-and-contemporary-leadership/
http://www.businessballs.com/customer_service.htm
http://www.web-books.com/eLibrary/NC/B0/B58/065MB58.html
The characteristics of leadership -7 important traits. Retrieved from http://www.leadership-toolbox.com/characteristic-of-leadership.html
Strategy communication and strategy implementation in relation to health care. Retrieved from http://www.healthknowledge.org.uk/public-health-textbook/organisation-management/5d-theory-process-strategy-development/stragtegy-communication-implementation
Evaluation. Retrieved from http://www.oxha.org/cih_manual/index.php/process-evaluation
Leadership. A leader in an organization can be described as an individual who influences and directs others to take specific actions in order to reach a goal. A leader is someone who possess integrity, fairness, a sense of humor, cares about people, etc. While leadership appears to be fluid and easy to express, there are multiple theories of leadership that are
According to Business Dictionary.com, leadership is defined as the individuals who are the leaders in an organization, regarded collectively. It also can be define as the activity of leading a group of people or an organization or the ability to do this. Leadership involves the establishing of a clear vision, sharing the vision with other so that they will follow willingly, providing the needed information, knowledge, and methods to realize the vision and coordinating and balancing the conflicts interests of all members and stakeholders.
Throughout 2016, many different people will claim they can lead America to greatness again just as they do each election year. This directs attention towards leadership, and most Americans simply trust that these potential candidates display leadership characteristics. Unfortunately, politicians don’t always exemplify leadership, and many Americans experience poor leaders daily such as dreadful bosses. Because of these commonplace experiences, leadership may not appear as a direct character trait. Adaptable communication, the ability to inspire, a clear passion, and professional attitudes all characterize a true leader.
Leadership is the procedure of influencing others to comprehend and concur about what should be done and how to do it, and the procedure of encouraging individual and aggregate endeavors to achieve shared targets/goals.
Leadership is the position in which a person or a group of people direct or instruct others. There are many kinds of leadership, ranging from a fast food manager to a CEO. A leader could be someone who steps up in a difficult situation. Being a leader is not something someone can make you; it’s something you make yourself by having courage, wisdom, and know-how.
Leadership is defined as having a strong sense of self and being able to utilize one’s set of skills to motivate others and work towards a goal. An effective leader must be confident in
To become a truly effective leader, one must encapsulate the various behaviors related to the aforementioned course learnings in his/her persona and demonstrate such behaviors daily. This course has allowed me to identify four behaviors that all leaders must portray to be effective. The first of which is that a leader must be inspirational. To do so, a leader must set the appropriate vision and direction for the organization and provide a path to achieving defined goals. Additionally, a leader must induce the proper levels of motivation so that each employee has sufficient incentive to work towards the organization’s goals. As discussed in the class, motivation can be accomplished by factors such as rewarding hard work and providing the correct opportunities to employees. While these are motivating in that employees desire to be fairly compensated and to be doing work they deem valuable, inspiration comes more from organizational culture. A leader will be inspirational by setting a tone that appreciates each employee’s contribution, no matter how small in scale it is. Further, employees are inspired when they work collaboratively in a group setting and can capitalize on individual strengths to drive organizational goals.
As a growing debate, the question at hand is whether great leaders are born with specific leadership traits, or if one can be taught certain traits over time. According to (Wikipedia.com) the approach of listing leadership qualities, often termed "trait theory of leadership", assumes certain traits or characteristics will tend to lead to effective leadership. I believe that leadership traits such as honest, competent, initiative, inspiring, hardworking, intelligent, and the ability to lead the masses, are some of the leadership traits one should possess. Within this paper, I will examine the overall concept of leadership traits, while observing the traits that were, or can be associated with successful leaders.
A definition of leadership from the Management Study Guide (MSG) says that leadership is a process by which an executive can direct, guide and influence the behaviour and work of others towards accomplishment of specific goals in a given situation. (Brown,A. 2014)
Leadership is the ability of an individual to influence, motivate and inspire others (Gill, 2006). It is therefore defined as a process whereby a leader influences a group of individuals to achieve a common goal (Northouse, 2013). A leader has to make a decision for something to happen and provide his followers with clear direction (Rost et al, 1991). It will evoke feelings of challenge, excitement and involvement for the followers to proceed with the task (Gill, 2006).
According to Shockley and Zalabak (2009) "Leadership is a process of guiding individuals, groups, and entire organization in establishing goals and sustaining action to support goals.Leadership is like mapping out where you need to go to win". A Leader is a person who has a strong personality and who has an ability to manage people and work. He is also the person who is able to direct people .Usually a leaders has a lot of attributes that
Leadership can be a hard thing to describe and define. In the textbook, Business Ethics, it defines it as, “leadership is the ability or authority to guide and direct others toward a goal (Ferrell, 2015).
What is leadership? Leadership is defined as a process by which a individual will influence others to obtain goals. Leaders will guide, direct motivate, or inspire others. Leadership is defined by not only traits but actions as well. Leaders are inspirational, trustworthy and charismatic. Many people may think a manger is leader. Although leadership and management go hand in hand, they are not the same. Everyone has their own beliefs about what characteristics an effective leader should have. To me, communication skills, critical thinking skills, and having a vision are few characteristics of becoming an effective leader. A leader is not only born, but made. Some are born as leaders or some are made to be leaders.
Leadership is seen as a process by which one individual influences others toward the attainment of group or organizational goals. It is a social influence process, which involves voluntary action on the part of followers and it is always purposeful and goal-oriented. Leadership deals with influence and is not the same as management, which includes planning, organizing, staffing, directing and controlling.
Many people believe that leadership is simply being the first, biggest or most powerful. Leadership in organizations has a different and more meaningful definition. A leader is someone who sets direction in an effort or task and influences or motivates people to follow that direction. The power point presentation explains leadership is the influence that particular individuals exert on the goal achievement of others in an organizational context.