Change Management at The Bank of Queensland LTD

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Introduction

The purpose of this paper is to review a job advertisement from The Bank of Queensland LTD. (BOQ). The advertisement is for a Change Analyst within the HRD area with responsibilities in delivering change documentation and programs relating to the introduction of new software during the 2014 financial year.

BOQ Background

BOQ is a franchised operation based in Brisbane, Queensland Australia, operating in over 270 branches across all states of Australia (BOQ, 2013). BOQ Franchisees are known as Owner-Managers (BOQ, 2013a). Although co-operative banking has been established for over a century (Bankmecu, 2013), the franchise ownership model is “unique to BOQ” (John, 2009) in an industry dominated by the “Big 4” (Bankers Association of Australia, 2013).

The Role

The advertised role covers the change management practices for the implementation of the Microsoft (MS) Windows 8.1 and MS Office 2013 software suite, and requires deployment planning, communications preparation and delivery of appropriate training change management plans and other supporting written information.

As outlined in its 2013 half-yearly report to shareholders, (BOQ, 2013b) BOQ has identified talent capability and culture along with operational excellence as two of its four strategic imperatives. Talent capability and culture goals include increasing gender diversity, repositioning the brand and “refreshing” the managerial ranks below executive level.

Operational excellence involves updating the company’s IT infrastructure, implementing a new CRM system and reducing operational costs (BOQ, 2013b). The change management analyst position straddles both of these strategic imperatives.

Challenges of the role

The foremost challenge...

... middle of paper ...

...How large enterprises should plan for

Windows 7, White Paper. Infosys LTD. Bangalore India. Retrieved from

http://www.infosys.com/microsoft/resource-center/Documents/large-enterprises-plan-windows7.pdf

(Sixsigmaonline.org, 2013). Six sigma in the Banking Industry. Retrieved from

http://www.sixsigmaonline.org/six-sigma-training-certification-information/articles/six-sigma-in-the-banking-industry.html

Westcot, R.T. (2006) The Certified Manager of Quality/Organisational excellence Handbook (3rd ed)

Milwaukee MI. ASQ Quality Press.

Wilkinson, A., (1995). Towards HRM? A Case Study from Banking, Research and Practice in Human Resource Management, 3(1), 97-115.

Wilson, S nd. 7 Biggest Challenges to Growing a Franchise System retrieved from

http://www.msaworldwide.com/franchising-consulting/our-press/seven-challenges-to-building-a-franchise-system/

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