C & C grocery store currently operates under a goal approach. They were committed to customer service and satisfaction. This approach provided the grocery chain with the profitability and growth they strived to obtain. The stores operative goals were attained and the chain had over 200 stores in operation. For years overall performance for C & C was excellent and came with ease. Unfortunately employee development and innovation and change weren't a top priority and it began to show. To remain successful C & C had to outsource and get advice from a team of consultants. The team dissected the company from top to bottom and advised the chain to implement an internal approach to go along with the goal approach. Implementing the internal approach will give the store managers full control of their stores which they do not currently possess. The store managers should be knowledgeable in all areas of the store to be able to fully communicate with staff. It was difficult for the district managers to give each store location the time and attention they needed when they were responsible for several other stores. Giving store managers more responsibility was a terrific idea of the consultants because the store managers have more day to day customer and employee interaction and could better assist needs. C & C was in desperate need of providing employee training and development. Cross training is beneficial for company as well as employees. Employees get the opportunity to learn other job positions and have the ability for advancement opportunities within the company. The company benefits from cross training because it provides flexibility if a store is short staffed, and it provides empowerment. A store full of happy employees from mana... ... middle of paper ... ...lexibility and is geared towards adaptation and change. The environment is constantly changing and is very unstable so a structure that provides ease of customer service is one to adopt. With making the choice I risk once again the produce and meat managers possibly operating as a separate entity, but I have also empowered my store manager to make all decisions so it will be his responsibility to communicate and remind everyone that even though there are departmental groupings at the end of the day everyone one is a part of that C & C store. It is also his duty to enforce customer service because all they see if the final output. For instance, C & C customers are accustomed to superior quality of meat and produce and that is what their loyalty is centered around. Adopting a better structure is to generate healthier internal environment but not decrease on output.
East Park Restaurant operates using a hybrid (mixture of vertical and horizontal) organizational structure where Boos reports to the company’s owners. Assistant managers and front...
Publix Super Markets, Inc. is a Florida-based grocery chain that has flourished since its inception in 1930. The first store opened in Winter Haven, Florida and to this day Publix has expanded to well over 1,000 stores in Florida, Georgia, South Carolina, Alabama and Tennessee. The supermarket chain now boasts over $25 billion in sales annually (Mujtaba and Johnson, 2012). To withstand the test of time and develop such a stronghold on the market, Publix has excelled in its global business community or macroenvironment, as well as its market environment or microenvironment.
Key Issues: At the end of 2012, Costco was a successful business; however, there are some issues that they would need to deal with. These issues mainly arise from their previous successful ventures as a warehouse wholesale company. The first issue is that Costco has competitors that can actually be and are a threat to their success. Competition allows a company to improve itself and prove its prowess to its customers. However, when a competitor is able to provide the service at a much reduced cost, problems will arise.
To create a sound piece of writing it is imperative to develop skills that make the piece both enjoyable and understandable to the reader. By doing so we become academic writers who acknowledge the importance of careful and concise writing. The piece of writing that I found best exemplifies an academic piece in its use of Craft tips is “The Supermarket: Prime Real Estate”, by Nestle. I believe this because of its meta-commentary, outstanding framework while quoting, and use of transitional phrases. This particular essay pulls together ideas about a modest subject, the grocery store and its’ setup, in a way that is intriguing to the reader by the expansion of simple ideas,
A1: Dollar General's main business strategy is to focus on being the leading distributors of consumable basics, with 30% of the merchandise at $1.00 or less. Dollar General believes in maintaining an assortment of consumable merchandise and making shopping for everyday items hassle free and simplistic.
The topic selected for the final project assignment is titled: Is cross-training the answer? Cross-training is popular among industries such as businesses, armed forces, manufacturing institutions and other organizations who employ individuals with specialized skills. Cross-training allow individuals to acquire skills in other departments or units. Additionally, cross-training offers flexibility in the development of work schedules as employees who are proficient in other departments can easily cover sick days, vacations, maternity time off and emergency absences. Cross-training also serves as morale booster for employees as they gain additional skills and confidence in their abilities. Employee may feel prosperous, successful and valued. Although cross-training may initially create an expense by paying additional time for staff development and training, this strategy will be cost effective in a long term as it helps reduce overtime wages and reduce the additional expenses caused by contracting external staffing agencies.
When it comes to communication, one of the most important aspects would be how in-store managers communicate with corporate managers. If communication between these two levels isn't good, then the effectiveness of the store and the company will not be what it should be in order for it to be successful. This disconnect will often lead to the store manager (or equivalent level of management) to make decisions on their own that do not align with the overall company mindset, which could end up hurting customer experience
Customer loyalty is another competitive advantage. Trader Joe’s doesn’t provide membership card to the customer, however customer still would like to choose Trader Joe’s just because of this
Macy’s operates around 900 stores in 45 states, the District of Columbia, Guam and Puerto Rico under different names including Macy’s, Bloomingdale’s, Bloomingdale’s Outlet, Macy 's Backstage and Bluemercury, as well the following websites macys.com, bloomingdales.com and bluemercury.com ("About Us - Macy’s, Inc."). As a large well rounded company Macy’s has a long history and is full of innovative ideas for the future. Aside from its financial strength in its large number of stores, and great ideas for the future, they provide employment for approximately 166,900 people ("About Us - Macy’s, Inc."). Currently Macy’s, Inc. is one of the nation’s leading omnichannel retailers, with 2014 having fiscal sales of $28.1 billion ("About Us - Macy’s, Inc."). To put it simply, Macy’s is a long lived company built from the ground up, slowly and steadily, not only always one step ahead of the game but always accounting for the cost of growth and is still growing to this day.
Grocery chain stores have improved enormously throughout the years, not only in their appearance, but in the quality of products and service provided from employees. One specific grocery store, Food Lion, has not put much effort into improving either one of these fundamental aspects. This being said Food Lion is not doing as good as it would be if they put further effort into improving the quality of service provided. Food Lion happens to not have the best reputation and an improvement in employee training would certainly help the grocery store not only with its reputation but with improvement in the business aspect.
Throughout my duration at the grocery store, I compared quite a few items that are generally kept in my pantry and refrigerator with items that are much healthier in comparison. I equated the list of Ingredients and Nutritional Facts between certain items. In a realization, I concluded that a majority of the food that is kept in my home are not as healthy as I had anticipated.
It is hard to say if Fred made the correct decision to hire the third party vendor to train the 55 non-management employees. Training programs are designed to provide employees with the knowledge and skills to perform more efficiently. (Blanchard & Thacker, 1999, p. 04) Before deciding on training program, Fred should have conducted a training need analysis. A training needs analysis is a method of determining gaps in employee performances. (Blanchard & Thacker, 1999, p. 90) At this point Fred does not know the skill level of the employees at the hardware store. He could have chosen a training program that the employees at the hardware store already obtain that skills taught in the class. If this would be the case, the training program would be a waste of money and the true skills needed to provide customers with the service to make them continue to shop at the hardware store would not be taught to the employees. The training need analysis will increase the chance that the time and money spent on the training is spent wisely. (Blanchard & Thacker, 1999, p. 91)
January 30th, 2007-the date of the horrible, propane-fueled explosion that destroyed Little General Store gas station and convenience store in Ghent, West Virginia. This tragic event was the outcome of a routine gas exchange gone horribly wrong, claiming the lives of four people and injuring six others. The incident’s origins lie in 1994, when a 500-gallon propane gas tank was installed against the back outer wall of the building by the Southern Sun gas company (later purchased and changed to Ferrellgas in 1996) in order to power a pizza oven inside the convenience store. In 2007, the Little General company switched its gas provider to ThompsonGas and a new tank was scheduled to be installed on the date of January 30th. That morning, two technicians arrived, ready to install the tank as planned; however, they quickly discovered that
PepsiCo can potentially acquire California Pizza Kitchen and integrate it in the company’s decentralized management approach. Since PepsiCo executives have experience in the quick service food industry, it should not be a reach for the company to successfully run this casual dining restaurant. For this venture to be successful, it is imperative that management cut down the operating costs at California Pizza Kitchen through the PepsiCo Food Systems distribution network and improve on the 3.1% operating margin that California Pizza Kitchen is currently operating at.
For years now Pizza Hut, Inc. has been the leader of the pizza industry. We have been privileged to have had the opportunity to perform research on advancements we can make to maintain this reputation. Based upon our Economic Analysis we have decided to not launch the BIGFOOT pizza. The following gives a detailed analysis, offers alternatives to improving the Pizza Hut experience, and gives reasons why we came to this conclusion.