Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
introduction to the topic customer satisfaction
introduction to the topic customer satisfaction
introduction to the topic customer satisfaction
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Recommended: introduction to the topic customer satisfaction
Acquiring and retaining a loyal customer base is no simple task. Businesses are no longer just looking at how they can beat the competition in price; they are seeking more efficient and service friendly applications to differentiate themselves from the pack. At the same time, consumers are increasingly more discerning when it comes to the companies they choose to do business with.
Seamless Communication
If you’ve ever had to call a company to speak to a customer service representative, then you probably have come across an automated service that had your head spinning before you ever spoke to an actual human being.
Consumers appreciate a seamless experience that offers quick and friendly service. Often times a negative experience has little to do with the service representative or the products, and more to do with the communication technology. That’s where Xblue X16 sets itself apart from other systems.
The Xblue phone system is easy to install and user friendly. With over 60% of Americans complaining about their customer, it’s vital that businesses take a look at their internal procedures and determine which systems need to be eliminated and which business phones require upgrades.
Set Yourself Apart
Since key customer complaints revolve around service, then the best thing to do is to reevaluate your communication solutions. Opting for a more user friendly Xblue phone system will provide your customers with many benefits.
With these business telephone systems Small businesses can enjoy all the functionality like call forwarding, voicemail and ringing line indication. Customers are always sure to be connected to a live person instead of wasting time with a complicated automated service.
With capabilities like vide...
... middle of paper ...
...o enhance the customer experience and decrease the amount of time on hold, businesses will find themselves at a better advantage to stay competitive. And by deploying communication solutions that are consumer friendly, customers will find it easier to do business with you and stay loyal to your company.
What methods do you employ to enhance your customer’s experience? Please, share your thoughts in the comments section below. You can join the discussion or ask one of our experts at TelcoDepot.com for more information if you have any questions.
SEO Description
The Xblue X16 series provides small businesses with functionality that enables them to offer a more seamless customer service experience.
Excerpt
Doing business with you should be a breeze! The Xblue X16 phone system gives you the ability to provide customers with a positive experience every time.
Ooma is a telecommunication company. We are going to change your attitude about the telephone. There are many new technologies that going to change telecommunication. Today, we have Skype or many others free program for calling people. Although, these companies will charge people every month for using this telecommunication. By the way, our company is not going to charge any phone bills, except, you need to pay $399 for the box, or hub. This box, Ooma's Hub, is a company's machine that uses to connect with a standard home phone or land lines. The box is smaller than a macaroni-and-cheese box, so it is kind of comfortable for us. As the head of this company, I will support this idea.
The proposed system will allow the customers to ask questions and get an instant re-sponse from the call centre operator.
Jet Blue’s strategy to use a combination of cost leadership and differentiation strategies at the same time in an integrated way helps Jet Blue to overcome any major drawbacks and risks associated with any of the standalone individual strategies. The components and enablers for Jet Blue’s low cost strategy and differentiation strategies are complimentary to each other and they mutually reinforce Jet Blue’s overall integrated combined business level strategy. This combination of low cost and differentiation strategies enables Jet Blue to provide a high quality low cost differentiated customer service experience. This helps Jet Blue create a unique value and also provides a unique competitive advantage for Jet Blue to outperform its competition and achieve long term
This model provides direct contact to its customers, which allows it to tailor support offering to fit the demands of each customer in a quick, and timely manner.
The customer support and customer service functions are more than departments; they are part of an essential strategy for growing your business. In the modern business climate, customers expect answers to their questions immediately. When the right information is available anytime, from anywhere in the world, customers are more likely to have a positive experience, thus customer loyalty will be increased. It is a known fact that the cost to obtain a customer is ten times higher than to maintain and keep existing customers. (Gouran, Dennis, W.E. Wiethoff, & J.A. Doelger. (1994). Mastering communication. 2nd ed. Boston: Allyn and Bacon.) Not in Reference Pg.
Worthington, Shari L. S. “Customer-Center Communications: What We Can Learn from B2C.” 01 February 2014.
Vonage has created a tool that prompts callers to select a few options from a phone menu. Once a caller dials into a company number, an automated record plays and informs the caller how to reach a desired extension. The extension numbers and the recordings can be updated from the administration portal in the settings page. The tool gives a company ability to create multiple virtual receptionists and scheduled to specific times. For example, one can set up a virtual receptionist for holidays or non- business hours. This ensures that there are no calls that get unattended at anytime whether on a holiday, working hours or past the business hours.
Telecommunications gained mainstream attention in the early 90’s; however the initial key market was business men and women, who used their phones whilst being on the move and so allowing them to communicate with their companies with ease. Though in the modern era, telecommunication went through segmentation in the market trends, and now in this day and age it would be difficult to find someone who does not own some form of mobile technology. Many phone providers battle to provide the best service for their customers (Figure 1).
The main advantage of using this system is that is supports voice over IP (VoIP) services such as IP-Centrex. IP Centrex is a service that provides a single broadband access point to a company. The company can use this access point to broadcast packets of voice data. When no voice data is present, more bandwidth is available to other uses of the company. This results in saved money to the company because dedicated phone lines are not needed.
Consumers not only request help for product issues but also seek buying advice and comparisons with competing products. The consumer does not want to worry about whether a query should go to sales, service or marketing, they just want answers. A robust service strategy that is supported by trained employees backed by technology can take your service standards to a whole new level and also helps the consumer along the buying
In the past few years, the number of call centers all over the world has been increasing. This spike in the number of call centers all over the world is owed to the fact that more and more corporations are outsourcing their customer care businesses to other nations in the form of call centers. This trend is followed because in countries like India, China, etc. since the population huge, cheap labor is presence in abundance and thus saves the big multinationals a lot of bucks. This act of outsourcing is however a very resourceful concept for such nations as it is helps in the creation of employment.
State the problem symptoms: Customer service is JetBlue’s opportunity as well as its strength. JetBlue is in danger of losing sight of its original customer service foundation. Without a strategy focusing on customer service as a priority, the initial success resulting from JetBlue’s commitment to exceeding customer’s expectations is in jeopardy. When planning objectives for accomplishing strategic goals, each objective should be built around customer satisfaction.
They keep coming with new innovative ideas to get in touch with their customers. They aim to provide customer satisfaction and thus welcome your feedbacks and suggestions and work to improvise the services. You can get in touch with them with all sorts of queries and doubts and they will make sure that they answer your queries and come up with the best solutions. Feel free to contact them, in case of all your enquiries. You can use the following information to contact
Give your audience constant feedback. It adds authenticity in your product or service. Be friendly with your customers and deal in a good manner for whatever problem they are facing.
Making a telephone call no longer should conjure up visions of operators connecting cables by hand or even of electrical signals causing relays to click into place and effect connections during dialing. The telephone system now is just a multilevel computer network with software switches in the network nodes to route calls get through much more quickly and reliably than they did in the past. A disadvantage is the potential for dramatic and widespread failures; for as has happened.