THE APPROACHES TO RETAIN AND MOTIVATE EMPLOYEES

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a) iii) CURRENT THINKING, FINDINGS AND APPROACHES OF THE TOPIC
In today’s society, most people are in search for the stable job with perfect criteria. Majority of them want jobs that have huge amount of salary, but in the same time, it also provides variety of benefits in addition of good balance between work and life. In the hospitality industry, specifically in hotels, the industry faces an increasing high turnover rate. With jobs position ranging from front desk tellers, customer service agents, housekeeping, maintenance and food and beverage handlers, the result of high turnover can come from many diverse factors. When dealing with the hotel industry, the question arises as to why employees have high turnover? Some can speculate but the facts point to specific issues. With so many options and jobs to choose from, what does it take for someone to find that perfect hospitality job? Better yet, what must hospitality companies do in order to attract and retain high quality workers? These questions have been asked for many years. In a recent academic journal published by Industrial Engineer (2010), they use the Theory of Maslow’s Hierarchy of Needs to answer these challenging questions. Maslow’s theory can be used as a framework to identify the various benefits organizations can offer to satisfy their employees’ needs and in turn, increase revenue and reduce turnover. In this paper we will discover why the hotel industry experiences such high turnover and what specifically can be done to improve this challenging matter.

On 1995, Cheng state the motivation of employees, whether professional, skilled or unskilled, is a major issue in all service organizations. For the hotel industry, employee motivation is a major issue. It is a ch...

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Maslow, A. H. (1943). A theory of human motivation, Psychological Review, 50, 370-396. doi:10.1037/h0054346, http://dx.doi.org/10.1037/h0054346

McClelland D. (1961). The Achieving Society, Princeton NJ, van Nostrand
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(2012, August), Retention in the Hospitality Industry. StudyMode.com. Retrieved 08, 2012, from http://www.studymode.com/essays/Retention-In-The-Hospitality-Industry-1072195.html

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