This research paper presents a report on applications of information communication technology in internal communication processes of a business organization. The writer will analyze how Vodafone Group Inc., uses ICT to implement two of its important internal communication characteristics; teleconferencing and management reporting. ICT has revolutionized the communication sector, resulting in many forms of faster and reliable forms of communication. Many business organizations have adopted teleconferencing as a convenient way of holding official meetings. The paper will first look at the overview of the ICT industry, and then discuss teleconferencing and management reporting.
Overview of the ICT Industry
The information communications technology industry is fast developing as one of the leading economic pillars in the world economy. Besides its enormous contributions to the economy, the industry facilitates efficient, fast and accurate business operations. It is because of this that most countries across the world have been continuously increasing the budgetary allocations to the sector. The largest share of this budget is often spent on improving telecommunication infrastructure and software development.
Investments in the sector also target training and development of skills relevant for proper exploitation of opportunities in the industry. Lack of well trained manpower in the sector generally lowers its growth pace. One major challenge facing the industry is the recurrent dynamism that requires continuous knowledge and skills update to be in phase with new technologies. The information technology sector as a major pillar of economies provides a large share of employment.
Stakeholders in the industry according to Pa...
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...ds of Vodafone. Reports have helped the senior management to keep track of its employees and general performance of the company because the systems capture every detail of data that enter the system.
Conclusion
Internal communication plays a central role in helping organization shape its information needs thereby easing decision making. Elaborate and efficient method adopted should be able to timely disseminate information, reports which can be used by the top management and senior decision makers to analyze and execute appropriate decision. Teleconferencing facilitates organization to disseminate video, voice and text in real time hence enhancing reliable flow of information. Consequently, management reporting enhances production of timely reports within the organization making it efficient to pass required information internally to the intended recipients.
Traditional hierarchical companies are now flattening their leadership models to facilitate involvement of staff, throughout all levels within their organization (Gil-Estallo, Dolors, Aparicio-Valverde, Ferruz-Periz & Escardibul-Ferra, 2000). Technology advancement provides the mechanisms for this communication to occur in the form of emails, shared sites, instant messaging, teleconferencing and a host of other alternatives to face-to-face
But investing heavily on IT could prove to be disastrous. A clear strategy should exist and management has to make sure that the infrastructure implemented does match with the requirements. In current scenario the technologies like data storage, data processing, and data transport is available to all and as a result of this technology is viewed more like commodity factors than an essential resource for planning strategies. This trend started because of the abundant availability of technology at moderate price. By looking at the potential of information technology, companies overlooked at the fact that; the potential value of any technology remains until it gives an edge over the rivals by bringing a change in the organization and by helping the organization to do something that others...
There has been an increasing demand of telecommunication services in the last few decades which has led to an all time high demand of global operations in businesses , their capital investment as well as mobilization of the resources. This has further resulted in a lot of changes in the lifestyle of the people within specific geographies that includes an increasing demand for the latest of technology as well.
Communication is an essential process in an organization. Through this class, I have come to understand what is communication, the process of communicating, its significance in an organization and the different modern channels that an organization can employ to communicate to its clients. I have known that communication is the process of transfer of information from a sender to a receiver through a medium (Kinicki & Fugate 296). Through this class, I have also understood that communication can either be formal or informal. Additionally, communication can either be horizontal or vertical. Horizontal communication entails the transfer of information among people or entities on the
In 2003, Nicolas Carr wrote an article in the Harvard Business Review titled “IT Doesn’t Matter” which has generated a great deal of debate in the field of IT industry. Nicolas Carr claimed that Information Technology is losing its role as a source of strategic competitive advantage at the company level and based on this argument; Mr. Carr believes that companies should change the way they manage their IT investments. He believes that IT is going the same way as railroads and electricity to become only a factor of production or “commodity inputs.”
Teleconferencing gives a team the convenience of sharing information in real time. When meeting in this manner, team members are able to receive instant feedback. Other members can also listen to the tone and inflection of the member speaking. Telephone conferencing involves minimal cost but requires that team members be avail...
...ically integrated management decisions, especially when undertaking operations in new and different environments. The rapid spreading of telecommunications technology is a major influence affecting the compatibility of the external environment with the internal environment of an organisation. Through the use of technology in telecommunications and through paying close attention to the external environment, an organisation can operate and function as an open system and as a result the internal environment of the organisation can be optimized for compatibility with the external environment and exceptional organisational performance may be achieved.
Organizational and team norms affect choosing the best communication channel by considering what is normal and tolerated within one’s organization or firm. Norms vary from company to company, so one might prefer the use of phone calls, text messages, or emails to transmit information back and forth, whereas another may not like to use technology to communicate back and forth at all,...
Accessing business information services all this while have many improved with existence various information technology and communications. In developed countries, developed information and infrastructure communications technology and computer hardware and software, SME enjoys easy access to business information services (Chiware and Dick 2008). Fill can generate market shares that are higher whether by reducing input cost thereby enable firms to produce more products that are same, or by improving product quality or product package, with, the result, additional sales or higher important product (Mellor, 1998; Unctad 2008). Various technologies can have effects economy that differ depending on levels of development one country. Economic performance that is stronger in firms which uses ICT and a lot more so that in firms which use combination of a few contents. Tempahan study to effect fill find out relationship that is positive between content usage and corporate performance (UNCTAD 2009). This paper consider computer usage, Internet, broadband and mobile phone as major catalyst in providing business information for SMI.
Despite its unpopularity, teleconferencing is still used in big organizations, which have participants and branches away from each other. This technology provides many advantages: it helps to receive instant feedback and save time, money, and space. However, teleconferencing presents obstacles such as sound quality and technology failure that often put an end to the meeting. Moreover, teleconferencing does not send or communicate feelings, thus, it is much less rich than face-to-face communication on the scale of media
Information Technology (IT) is a foundation for conducting business today. It plays a critical role in increasing productivity of firms and entire nation. It is proven that firms who invested in IT have experienced continued growth in productivity and efficiency. Many companies' survival and even existence without use of IT is unimaginable. IT has become the largest component of capital investment for companies in the United States and many other countries.
PECO Energy offers various types of communication in our organization. The types of communication can range from emails to voice mails depending on the type of information communicated to the timeliness of the information. We have company wide monthly meeting in which senior management communicate to the employees, what went well, what are the opportunities that exist and finally and pertinent information that would relate to company goals and objectives in each area. In our department we have setup a communication specialist. The role of the specialist is to be the liaison between the Call Center and the other departments in our organization who wish to communicate information to our employees. The specialist also transforms the information to a more clear, concise tool in which our employees can understand and utilize in the daily assignment or functions. The information for our employees can be communicated in several ways: A banner, which roles across the bottom of their computer screen, next is through a written bulletin which is number for identification, topic and what the purpose of the bulletin. We have several other methods that we utilize either daily or monthly. These methods are our newsletter, team meetings, tailgate meetings, which are held at the beginning of our employees’ shift, and all hands meeting which we discuss diversity, safety and any other topics that are on the agenda. Voice mail is another avenue of communication used company wide to pass along information. The last type of communication would be our intranet site for our employees and our Internet site, (www.exeloncorp.com) for our customers. Both sites contain pertinent information to either assist our employees with information on HR issues, processes and procedures and other types of information and our customers site address our services we...
Devising alternate ways of communication. Corporate social intranet platforms, in built chat functions, company updates, notification and posting options can improve internal communication. Also video conferencing and mobile apps can reduce the communication gap to a bare minimum. Adopting such mediums can help the employees be updated whether on the move or in office.
In the world of business today we have many ways to communicate through technology. Face-to-face meetings are no longer a necessity to accomplish work tasks efficiently and effectively (Flosi, Fraccastoro, & Moss, 2010).
The transaction processing and management information systems provide information on a regular basis. Leadership needs information provided in reports to help them make effective decisions. For example, a sales manager might need to determine how high to set