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Starbucks customer service case study
Starbucks customer service case study
Integrative medicine essay
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It is apparent that treatment with pharmaceutical drugs is not always the preference of the patient. In order for the delivery of care to be patient centered, a holistic approach to care needs to be a standard in ambulatory care. This change would enable the assurance that patients are presented with all options available and enable them to take control of their health.
The Journal of Dietary Supplements discusses the increased use of “Complimentary and Alternative Medicine (CAM)” and how it is becoming a need among physicians to educate and train themselves so that the idea of Integrative Medicine is a realization to the public (Litchy, 2011). This holistic approach allows the ability for conventional medicine to be incorporated with alternative interventions which, further enables the patient to decide which route of care best suits their specific preferences.
Many hospitals around the U.S. are currently offering holistic methods of care such as Sharp Healthcare in San Diego. The services offered there include; Acupuncture, Arts for Healing, Clinical Aromatherapy, Guided Imagery, Healing Touch, Holistic Healing, Massage Therapy, Qigong, Reflexology, and Yoga. All of these methods allow patients to receive an alternative intervention for treatment of conditions such as; anxiety, pain management, and stress. All of these are known conditions to negatively affect the healing process (Sharp, 2014). With all the diversity in the United States it is typically not the easiest task to adhere to a large population of differing preferences. With the implementation of holistic approaches to care, outpatient care, home health, physical therapy services, and many other ambulatory care settings can further align services with the ...
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Implementing a standard of patient centered care that includes; a focus on amenities and interpersonal relationships to increase patient satisfaction, as well as increase the use of holistic approaches and technology to create a better sense of continuity in care regarding ambulatory care settings.
When relating customers of Starbucks and Apple to patients at a Hospital, the patients should always come first. Meaning, the focus of services and characteristics such as amenities, interpersonal relationships, holistic approaches to care, and the use of technology should all become the standard in ambulatory care settings to ensure a patient centered experience. The outcome of this can reflect the same for customers of Starbucks and Apple, return patients that are satisfied and willing to return to the provider because they felt as though they came first.
Patient Centered care is a concept where the healthcare providers stand in the patient’s position and think about how the patients want to be treated before navigating into how they themselves want to continue with the procedure. It is a strong commitment for the healthcare personnel to be able to manage and regard the patients as thinking and feeling people with the potential to develop and adjust. Thus, the healthcare team needs to be compatible, open-minded and courteous in order to provide the best care possible for the patients.
In today’s world, many people assume that the latest medical technology and treatments are always the best option. However, all over the world, different techniques for curing diseases and aliments are being used. These methods fall under the category of complementary and alternative medicine.
Nursing should focus on patient and family centered care, with nurses being the patient advocate for the care the patient receives. Patient and family centered care implies family participation. This type of care involves patients and their families in their health care treatments and decisions. I believe that it is important to incorporate this kind of care at Orange Regional Medical Center (ORMC) because it can ensure that we are meeting the patient’s physical, emotional, and spiritual needs through their hospitalization.
increases in patient satisfaction, which in a hospital setting is important not only for our
Today, healthcare provides and patients understand the side effects connected with drugs, surgery, and synthetic materials. While some holistic procedures are considered unorthodox by mainstream medicine, new research and patient testimonials are pointing to the fact that lacing any foreign substance in the body can have side effects. Interest in holistic medicine has increased tremendously in recent years, with more and more people becoming aware of the real benefits to be obtained from natural, intuitive and traditional healing methods. As we move into the future, perhaps more people will realize that a balanced approach with “all things considered” is more beneficial than techniques and synthetic materials.
These alternative treatments include acupuncture, meditation, and therapy among many others.There is growing evidence that the desire for alternative medicine is expanding because people undergoing procedures in today’s health care system has had unmet needs as well as feelings of being uncared for (Acari & Flanagan, 2015). Alternative medicine is able to provide patients with treatments that provide relief for hard to cure problems such as back pain, neck pain, and arthritis. Many of these alternative treatments have been shown to be successful for various problems. The use of complimentary and alternative medicine as well as the open ended communication that holistic nursing provides is gaining popularity from patients who are fed up with traditional care and hospital
...lthcare system is slowly shifting from volume to value based care for quality purposes. By allowing physicians to receive payments on value over volume, patients receive quality of care and overall healthcare costs are lowered. The patients’ healthcare experience will be measured in terms of quality instead of how many appointments a physician has. Also, Medicare and Medicaid reimbursements are prompting hospitals, physicians and other healthcare organizations to make the value shifts. In response to the evolving healthcare cost, ways to reduce health care cost will be examined. When we lead towards a patient centered system organized around what patients need, everyone has better outcomes. The patient is involved in their healthcare choices and more driven in the health care arena. A value based approach can help significantly in achieving patient-centered care.
Most of the time when going to the doctor’s office they will prescribe a prescription drug to the patient to help manage their pain. This pain can be described as a “sensation of physical or mental suffering or hurt that usually causes distress or agony to the one experiencing it.” (Taylor, Lillis, LeMone, and Lynn, 2011) However, there are some instances where medication may not be enough for some patients; they may require more relief than what a prescription drug can offer. This is why many patients may benefit from complementary and alternative therapies (CAT). These types of interventions are “complementary therapies (they can be used with traditional medical interventions and thus complement them).” (Taylor et al., 2011)
On Complementary and Alternative Medicine: An Overview and Alternative Therapy. Alternative Therapies in Health and Medicine, 18(4), 20-36. Retrieved from http://search.proquest.com.uproxy.library.dc-uoit.ca/docview/1114602433
Meeting the needs and what is best for the patient which is the outcome of the care, building
This essay will explain what patient centred care is, how nurses use it in practice, the benefits of using it, and the barriers that need to be overcome to able to use it, and the key principles of patient centred care. It will explain how patient centred care enables nurses to communicate and engage with the patients in a more effective way, and how it helps understand the uniqueness of each patient, which helps professionals avoid ‘warehousing’ patients (treating them all the same). It will also demonstrate how this type of care can help maintain the dignity of patients when nurses carry out tasks such as personal care.
The concept of patient-centered care (PCC), also known as client-centered care or resident-centered care, is described via the Institute of Medicine (IOM) as “providing care that is respectful of and responsive to individual patient preferences, needs and values and enduring that patient values guide all clinical decision (________).” Patient-centered care is the method of tending to patients and their families in a way they will like to be taking care of, and this is done by being respectful, responsive to individual needs, values in every clinical decision made by the clinicians and non-clinicians in promoting health, wellness and disease prevention (__________). The eight principles of PCC include: 1. Respect for patients’ preferences
Immigrants to the US have brought with them their complementary therapies. With the increase in these therapies comes a debated and often resisted subject in our Western system of health care. With nearly two thousand complementary therapies, they go by many names and are difficult to define. They include a wide variety of health practices aimed at treating illness and/or promoting wellness that do not include the mainstream method of healthcare. Conventional healthcare focuses on treating a specific diagnosis and correct the cause of the problem.
Robinson, S. B., Weitzel, T., & Henderson, L. (2005, November/December 2005). The Sh-h-h-h Project. Holistic Nursing Practice, 19(6), 263-266.
Cliff, B. (2012, May/June). Excellence in patient satisfaction within a patient-centered culture. Journal of Healthcare Management, 57, 157-159. http://dx.doi.org/Retrieved from